Outsource IT Support Engineer L1 (12-Month Contract) - NTC Integration (Pte.) Ltd | New Day Jobs (Yangon, Myanmar)

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NTC Integration (Pte.) Ltd
Remote (Asia Time Zone Permitted)

Outsource IT Support Engineer L1 (12-Month Contract)

Job Expired

Outsource IT Support Engineer L1 (12-Month Contract)

NTC Integration (Pte.) Ltd
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Contract
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Summary

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Responsibilities

  • Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
  • Resolve issues that occur outside work hours whenever needed.
  • Other tasks and projects as assigned by Manager or Management.

  • Qualification & Experience
    • ITE/Diploma in Information Technology from recognized institutes.
    • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
    • Experience in mass deployment notebooks/desktops with or without assistance from deployment tools
    • Hands-on experience with Windows Client OS (W7/W10) environments
    • Hands-on experience with Microsoft Office Application (Outlook/Word/Excel/PowerPoint)
    • Working knowledge of office automation products and other computer peripherals, like video conference peripherals, projectors, printers and scanners
    • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
    • Ability to demonstrate practical troubleshooting and problem analysis techniques.
    • Ability to plan and prioritize workload without supervision.
    • Ability to prioritize, manage and perform under pressure to meet SLA’s.
    • Excellent knowledge of Customer Service best practice.
    • Willing to work flexibly and with enthusiasm


    Skills And Attributes
    • Good interpersonal and communication skills, high adaptability and positive attitude are expected
    • A team player with determination to drive to excel
    • Excellent customer service skills
    • Self-motivated with a strong drive to succeed

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