This personnel should be a team player with excellent interpersonal and analytical skills, have a flair for client communication, and understand customer behavior and needs.
Document job requirements and objectives as discussed with the clients
Further assess applicants and be able to identify fictitious candidates prior endorsements and facilitation of interviews.
Negotiate contracts and be able to close agreements
Serve as the lead point of contact for all account management matters. Accountable in starting, developing, and supporting a long-lasting and healthy working relationship between staff and client.
Be able to anticipate and prepare for problems and objectively provide solutions.
Be able to conduct proper investigation and collaboration with internal teams involved.
Must be able to respond to client or staff inquiries through in a timely manner.
Handle 50-70 home-based contractors at any given time while working on a maximum of 10 live job orders.
Assist with challenging or special Client and Contractor requests
Develop new business with existing clients and/or identify areas of improvement to meet the target net gain
Coordinates with stakeholders on any concerns and issues as needed
Source and attract candidates by using databases, various sources like social media networks and employee referrals
Proven work experience as an Account Manager, Client Management, Customer Support Representative or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level
Proven ability to juggle multiple account management tasks at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Solid experience with MS Office
Can work under pressure and remain rational at all times
Must be willing to work in MAKATI office with a 6AM-3PM or 7AM-4PM Work Hours
Must be willing to work on holidays
Has good attendance record with previous employers is a must
Work experience as a Recruiter or Sourcer will be an advantage