Presales Engineer (Cybersecurity), Makati City - temporary remote - Lennor Metier Consulting Asia | New Day Jobs (Yangon, Myanmar)

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Lennor Metier Consulting Asia
Remote (Asia Time Zone Permitted)

Presales Engineer (Cybersecurity), Makati City - temporary remote

Job Expired

Presales Engineer (Cybersecurity), Makati City - temporary remote

Lennor Metier Consulting Asia
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Lennor Metier is hiring for a Presales Engineer (Cyber Security) to join a trusted multicultural company.

What To Expect From The Role

  • Ensure that all communications, interactions, assignments, details, and actions are clear, effective, and timely (within set SLAs) and that they are all logged into the CRM system
  • Keep customer and account information up to date in the CRM system by updating it on a regular basis
  • Communicate with all stakeholders in a tactful, confident, and professional manner, particularly in emotionally charged and escalated circumstances, bringing people together with the common objective of resolving difficulties and expediting the customer's success
  • Communicate and cooperate with consumers in such a way that their issues and concerns are properly conveyed and handled
  • Assist with Technical Support concerns as well as product usage best practices
  • Provides sophisticated reactive support as well as proactive assistance to consumers
  • Coordinates less standard and pre-defined deliverables and organizes a list of services and deliverables into a customized and personalized Service Delivery Plan
  • Establish and maintain a positive and productive relationship with assigned accounts by holding regular meetings to review open issues, learning about their contact center and business, understanding how inContact's solutions meet their needs, sharing best practices, determining ways to improve their success, and becoming their trusted partner and advisor
  • Create and deliver tailored presentations to assigned accounts that quantify and qualifies product/service usage, realized benefits, accomplishments, opportunities, and next steps
  • Capture common questions, strategies, and best practices in everyday workflow, then share that knowledge by producing and enhancing knowledge base content on a regular basis
  • Identify opportunities to improve or change products and services to increase consumer effectiveness and experience, and promote such improvements through appropriate channels, resulting in product/service advancements and development

What You’ll Need

  • Bachelor’s degree
  • With 4 to 7 years of pre-sales & technical management and related experience
  • Experienced with Security Services and Security related products such as SIEM, PAM, SOAR, EDR/EPP
  • Ability to manage multiple products at a time
  • Any relevant Security Industry Certifications are a plus
  • Excellent communication skills

Location: Makati City, Philippines

Setup: Work From home until further notice but amenable to work onsite

Shift: Day Shift

Salary: competitive

If you are passionate about this job, we’d love to hear from you!

Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!

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