Product Support Engineer - Inspire-Tech | New Day Jobs (Yangon, Myanmar)

Easy Apply (Inspire-Tech) Product Support Engineer job. View job description, responsibilities and qualifications. See if you qualify!

Inspire-Tech
Remote (Asia Time Zone Permitted)

Product Support Engineer

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Product Support Engineer

Inspire-Tech
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Description

OBJECTIVES: Provide smooth transition from sales to deployment and after-sales support and IT Administration by supporting existing client, providing necessary POC environment and Internal Developer test, and ensuring Office SG and Cloud Infrastructure work properly.

Responsibilities

  • Perform competitive product test and provide ideas and solutions to improve the product
  • Quality Assurance and Testing
  • Gather technical requirements and create test cases and test scripts to ensure quality performance
  • Gather non-technical requirements and create test cases and test scripts (i.e front end testing, user experience, pre-UAT)
  • Execute test plans and produce test summary reports
  • Use automated tools to perform tests
  • Support and incidence management
  • Manage product support portal & prioritize bugs
  • Respond to and follow through incident requests and tickets in a timely and proactive manner
  • Work with the development team to communicate defects and provide details related to the steps associated with each defect
  • Diagnose and troubleshoot product questions and issues for internal and external customers
  • Create and support the development of education module, technical documentation, help articles and instructional guides to educate end-users on how to use the product
  • Work collaboratively with potential customers to capture their technical and business needs. Deliver product demonstrations effectively to audiences of varied technical knowledge
  • Attend and handle customer enquiries, issues, complaints and feedback
  • Perform on-site product installations and configurations
  • IT administration - server, email, office wifi, remote support, troubleshoot, cloud infrastructure
  • Prepare and Review product releases and installers for customers
  • Provide product support to partners
  • Coordinate closely with internal technical and product management teams to align solution design with customers' requirements
  • Work closely with the product teams to provide feedback on issues, manage feature requests and ensure a smooth transition from sales to deployment
  • Any other assigned tasks and responsibilities

Skills

REQUIREMENTS:
  • Project Management
  • Presentation & Communication
  • Writing & Technical Writing
  • Troubleshooting
  • Problem Solving
  • Customer Service
  • SQL
  • IIS
  • Application Support, Network and Servers
  • Strong understanding of AD Domain, Application Security, Storage Technology, SSL Certificates

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