Project Manager (Customer Service) - binance | New Day Jobs (Yangon, Myanmar)

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Project Manager (Customer Service)

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Project Manager (Customer Service)

Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Prepare, review and update customer service related SOP to ensure service consistency
  • Maintain communication with the product department, and disseminate promptly and efficiently product changes to customer service agents, training team, and internal product team
  • Collect feedback from the customer service side and seek solutions from the product team
  • Monitor and manage daily chat quality, identify problems in time and able to propose effective solutions
  • Assist in keeping the official FAQ up to date


  • 3-5 years of experience in project management or operation
  • Good documentation and presentation skills
  • Able to communicate effectively and maintain good relationship with stakeholders
  • Hands on experience in drafting SOP
  • Customer service experience and knowledge in crypto is highly preferred
  • Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

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