Real Time Analyst | Remote - Stark Asia Solutions Inc. | New Day Jobs (Yangon, Myanmar)

We are looking Real Time Analyst | Remote

Qualification

• Graduate of any business-related course or any trade equivalent; undergraduates are welcome to apply
• Minimum of 2 years related experience (BPO Settings)
• Expert in Microsoft Excel/Google Sheets essential in reports generation
• Excellent written and verbal communication
• Ability to interpret raw data into substantial reports
• Excellent research and investigative techniques
• Strong organizational skill
• Ability to prioritize workload, meet deadlines and perform multiple tasks

Job Description:

• Coordinates Staffing allocations and availability of call centers staff/agents in order to achieve service level objectives
• Monitors site to ensure optimal staffing levels
• Adjust intraday forecasting, to determined required staffing levels by projecting call volumes, call duration and required staffing level using current trends & historical data
• Administer volume contingency action plans
• Run and analyze report with result, making recommendation for adjusting staffing level to meet departmental productivity and goal
• Facilitate real time discussion with stakeholders
• Complete root cause analysis to determine and quantify reasons for forecast variances and recommend forecast accuracy

Benefits:

• HMO + 1 dependent upon regularization +Life Insurance upon hire
• 10 Paid time off upon regularization
• 1 Birthday leave every year!
• Salary: 25,000 to 35, 000

Other Details:

• Willing to work both Onsite and Work From Home
• Location: Clark Pampanga
• Permanent & Direct Job Position
• Shifting Schedule