About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Standardization and Digital initiatives (SS)
Develop operational strategic direction and roadmap for assigned strategic intiatives, aligning with enterprise strategy and investment appetite to ensure business outcomes, standardization and digital initiatives are optimised
Support (or Drive as required) transformational initiatives, foster ideation and structure execution to ensure that business process outcomes are in harmony with our organization’s strategic goals; such as streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
Support (or Drive as required) holistic approach to process innovation by accelerating digitization of business process and increase efficiencies in discussion with global Products, Compliance teams, COO, TB Sales and Country operations
Develop “efficiency and effectiveness’ strategy in support of offshoring and/or near shoring to assist in achieving financial performance and operational excellence agendas.
Develop clear roadmap to drive digitisation (manual to electronic) and implement plans to improve service delivery capability in Regions/Countries & offshore.
Create & encourage innovation friendly organisational environment within team; research market trends related to process, technology & innovation (inside & outside operations) and share ideas within SCB to seek support to implement & encourage creative thinking across organisation.
Formulate Best in class practices and apply agreed methodologies in driving operational effectiveness outcomes.
Collaborate with Technology on digital agenda, pre-empt disruptive forces and commercialise innovative use of technologies
Collaborate with Architecture, Technology and Operations teams in countries and GBS to seek opportunities to refine and simplify processes that will lead to improve speed of execution, improve client delivery & contribute to any business efficiency targets.
Business Efficiency and Performance Measurement (SS)
Measurement and tracking of funded initiatives which deliver the business efficiency saves ensure tha PMO standards are followed.
Responsible for efficiency tracking & reporting to COO MT. Ensuring discipline and due process for timely delivery against performance targets through effective & regular engagement with Regional & Country operations.
Provide regular accurate updates to management on business performance; ensure that issues are escalated in a timely fashion, with clear actions with timelines and ownership to remedy such escalations are agreed and close accordingly.
Measuring the “Cost to Serve” from operations and service perspectives across bellwether products with capability to have conversations to drive the right client behaviour.
Establish “Target MIS” to feed into global reporting dashboard across Operational Metrics, Risk & Control, Client Profitability, Client Experience, and Business Efficiency, where applicable.
Business Planning & Governance (SS)
Lead and coordinate the budget forecasting and planning cycle’s in line with timeline as defined by Group Finance & our business partners
Lead timely review of cost performance and delivery of saves against 5-year efficiency road map
Analyse performance and productivity metrics
To lead on the development and implementation of policies for business planning, performance and risk management.
Represent Operations at any relevant Group Committees as required.
Regular review of business performance metrics including Key Performance Index (KPI), Cost per transaction and take appropriate steps with relevant teams (Group, Region & Country) immediately upon detection of anomalies.
Design and implementation of Transparent Performance Metrics in line with strategic plan.
Budgeting / Costs / Financial Governance (TB)
Cost Centre restructuring initiative to align cost and FTE insights between financial reporting and Client Journey / Product pillars
Tracking of benefit realization from initiatives across headcount movements and productivity metrics, incorporating standard approach to FTE requirements in capacity models
Establish and operationalize monthly governance of target delivery. Design process to ensure continuous adherence & attention from Group, Region and Country (including GBS). Ensuring visibility to and engagement from Business heads in addition to Operations
MI & Analytics (TB)
Streamline MI across all TB Operations
Establish advanced analytics function responsible for building models, identifying trends and opportunities, visualizations, investigations and other ad-hoc requirements
Aligning MI to CJ & single scorecard requirements across TB Operations
Robust governance model around TB Operations MI architecture – DOI and BOW catalogue for all sources, outputs and methodologies. Including second line data governance and quality assessment across all MI sources and first line for outputs
Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders
Act as a conduit between all key stakeholders and the TB COO management team to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders.
Effectively communicate the strategic agenda and progress through regular face to face engagement & timely communication (e.g. via email, in PED steering committees, business forums & project updates)
Responsible for creating a stakeholder engagement plan & ensuring that this is delivered against.
Various depending on project
TB COO MT +
Regulatory & Business conduct
Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the TB SS Business Efficiency function to achieve the outcomes set out in the Bank’s Conduct Principles: such as Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
Promote the Group’s brand and Here for good with employees, clients and regulators.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Maintain effective communication with key stakeholders, including regulators and staff.
Our Ideal Candidate
Exp in first line regulatory change
Exp of transformation work, strategic design and sustainability programs
Experience of handling large production teams and in remote location
Academic or Professional Education/Qualifications; University educated
Licenses and Certifications/accreditations; none additional
Professional Memberships; relevant memberships to be agreed
Bank training; none additional
If you're ready to take on your next challenge, apply now.
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.
How To Apply
Please visit - https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2000011799&lang=en to apply now and take the next step in fulfilling your potential.
You can search and view current opportunities across our global organisation and apply immediately by visiting www.standardchartered.com.
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It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.