We are looking for a remote Customer Service Officer based in Malaysia with the following attributes:
- Respond to emails, live chats, moderate social media comments, and make phone calls.
- Assist customers in troubleshooting hardware and software issues (related to gaming).
- Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc.
- College Degree Holder
- Strong writing and speaking skills in both Mandarin and English.
- Accepting candidates who are based in or willing to relocate to Klang Valley (Kuala Lumpur, Selangor and Putrajaya)
Preferably with Experience in the following fields:
- Gaming Hardware (mainly monitors) and smart TV's
- Background in the customer service industry
Since the position is a work from home set-up make sure that you have the following:
- A stable internet connection.
- Laptop or personal computer.
- Headset or earphones.
Why join us?
- PRISM+ is a great place to push your career to the next level.
- At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.
- PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.
- Exceptional learning and professional development opportunities.
- Our people are our brand, PRISM+ is where friendly, intelligent, and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.