Remote Desk Specialist II - Stefanini North America and APAC | New Day Jobs (Yangon, Myanmar)

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Stefanini North America and APAC
Remote (Asia Time Zone Permitted)

Remote Desk Specialist II

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Remote Desk Specialist II

Stefanini North America and APAC
  • Remote (Asia Time Zone Permitted)
  • Other
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

The Remote Desk Specialist will be providing technical phone support to end users and determining if a Dispatch Field Technician is required. This team handles a variety of technical issues that were not able to be resolved at the Service Desk level for remote users. The Remote Desk Specialist will be responsible for researching and implementing solutions to resolve the end user's technical incident. This may include interaction with the help desk and desk side support teams to resolve the end user's issue in the most efficient manner. This role will also include a scheduling responsibility. They will work closely with the end user and Field Technicians to schedule to be assisted onsite for incidents and requests.

Remote Support Job Responsibilities

  • Diagnosing end-user system failures and implement repair solutions.
  • Review all tickets for remote locations and determine if remote support is viable.
  • Provide remote hardware/software support services to onsite client.
  • Configuration and troubleshoot network devices in order to ensure connectivity from the PC to the Network.
  • Diagnose printer and other peripheral devise failures and implement repair solutions.
  • Providing installation and upgrading services of hardware and software.
  • Monitor escalated tickets to Field Teams to ensure acknowledgement.
  • Work closely with Field teams including partner vendors.
  • Implementing virus detection and eradication procedures.
  • Coordination of equipment moves between locations.
  • Updating ServiceNow tickets with all required appointment information.

Additional Note

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Required Qualifications Include

  • At least Two (2) year deskside support experience.
  • Experience scheduling or hardware/software dispatching preferred.
  • Ability to install, configure and troubleshoot Active Directory and DNS for Active Directory, as well as skills necessary for Group Policy and Active Directory Security solutions.
  • Preferred working experience of operating-system administration skills of Windows Server 2008-2019.
  • Experience and knowledgeable in SCCM system
  • Ability to troubleshoot Microsoft Windows and MAC OS, as well as applications
  • Experience with ServiceNow or other ticketing tool highly preferred.
  • Strong analytical and problem-solving skills.
  • Strong communication skills.
  • Ability to multi-task; Attention to detail, well organized, and able to set priorities
  • Ability to work independently on multiple assignments without losing focus.
  • Ability to document efficiently and effectively.
  • Excellent attendance and schedule adherence.
  • Excellent customer service even during stressful and tough situations
  • Reliable and cooperative team player; displays consideration and respect for others, ability to earn the respect of peers and colleagues.

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