Remote Desktop Support Engineer (3 months contract) - Kelly Services Pte Ltd IT | New Day Jobs (Yangon, Myanmar)

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Kelly Services Pte Ltd IT
Remote (Asia Time Zone Permitted)

Remote Desktop Support Engineer (3 months contract)

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Remote Desktop Support Engineer (3 months contract)

Kelly Services Pte Ltd IT
Salary : Login to view salary Apply from Source
Job Type : Contract
Education Requirement : Bachelor Degree
Skills :
Experience : 1 to 3 years
Work Days : Monday To Friday
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Job Detail

Responsibilities•1st level Incident Management

Proactive monitoring and alerting L2 teams.

Monitor and respond quickly and effectively to requests received through the monitoring tools as per the SLA defined in the process.

Forward technical support issues that cannot be addressed by the L1 team to the appropriate technician (Level 2 or Escalation Team).

Document internal procedures.

Work in shifts in a 24/7 support team.

Escalations and Follow up with the Resolver Grouper team specified in the Service Management Tool

Prior experience delivering the Level 1 service on any industry standard Service Management suite as Service Now, BMC, and Manage Engine etc. is mandatory.

Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks

Skills/Requirement

1-3 years of experience in an IT Telco as Level 1 Engineer

Singaporean Only

Delivering Results & Meeting Customer Expectations

Understanding of SLA (Service level Agreement) concept

Following Instructions & Procedures

High level of communication is a must

Business Hours “ Sunday-Thursday

In Shifts to manage Business Priorities

(Please be informed that only shortlisted candidates will be contacted)

EA License No. 01C4394 • EA Registration No. R1876730 (Asha Yadav)

1st level Incident Management

Skills: Remote Desktop, Technical Support, Tech Support, Desktop Support Engineer, It Service Desk, It Help Desk, Desktop Engineer, Hardware Engineer

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