Remote IT Support Engineer - inCall Systems Pte Ltd | New Day Jobs (Yangon, Myanmar)

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inCall Systems Pte Ltd
Remote (Asia Time Zone Permitted)

Remote IT Support Engineer

Apply from Source

Remote IT Support Engineer

inCall Systems Pte Ltd
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals (Such as printer, BT mouse/keyboard etc.)
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Job Requirements
  • At least 2 years’ work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Knowledge of WiFi setting
  • Ability to perform remote troubleshooting and provide clear instruction via chat or telephony or both
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Attained Microsoft 365 certification
  • Stable internet network to carry out required work without interruption

Additional Info
  • Successful candidates will be based in their home countries

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