Remote Systems Engineer - EnablesGROUP | New Day Jobs (Yangon, Myanmar)

Description

Customer Service

• Respond to service requests from customers by phone and email. Log all requests into SimPRO to create a service job as detailed in the SOP
• Logging and classifying all calls and requests to be collated and reported on a daily basis

Maintenance and Repairs

• Coordinate and provide low-level maintenance and repairs remotely with the assistance of the customer or their representative on-site
• Track enquiry resolution ensuring job sheets are updated as the resolution progresses
• Identify trending technical issues or faults with equipment and report this information to DESIGNA
• Accept additional tasks/projects or areas of responsibility that will improve the Control Centre’s overall performance

Requirements

• Minimum 2-5 years’ experience as a System Technician or a Field Service Technician or similar position
• Technical qualification including Mechanical/electrical engineering (desirable)
• Knowledge of parking equipment / operations and appreciation of electrical safety, safe shut down (desirable) and handling complex technical issues
• Excellent customer service skills and a passion to provide a positive customer experience.
• Ability to communicate and engage effectively, verbally and in writing, with customers and partners via intercom systems (sometimes audibly challenging)
• Experience in assisting Australian customers desirable
• Intermediate to advanced skills on Microsoft office (Word, Excel, PowerPoint) and SimPRO (not required)
• Flexible with work times – including rotational and graveyard shift work (Day shift: AU time zone, subject to change)
• Amenable to work in Octagon Bldg., Ortigas, Pasig City
• 1 Full time Permanent Position
• Salary Package: Php 40,000 per month (inclusion of allowance + HMO on Day 1)