Respond to service requests from customers by phone and email. Log all requests into SimPRO to create a service job as detailed in the SOP
Logging and classifying all calls and requests to be collated and reported on a daily basis
Maintenance and Repairs
Coordinate and provide low-level maintenance and repairs remotely with the assistance of the customer or their representative on-site
Track enquiry resolution ensuring job sheets are updated as the resolution progresses
Identify trending technical issues or faults with equipment and report this information to DESIGNA
Accept additional tasks/projects or areas of responsibility that will improve the Control Centre’s overall performance
Requirements
Minimum 2-5 years’ experience as a System Technician or a Field Service Technician or similar position
Technical qualification including Mechanical/electrical engineering (desirable)
Knowledge of parking equipment / operations and appreciation of electrical safety, safe shut down (desirable) and handling complex technical issues
Excellent customer service skills and a passion to provide a positive customer experience.
Ability to communicate and engage effectively, verbally and in writing, with customers and partners via intercom systems (sometimes audibly challenging)
Experience in assisting Australian customers desirable
Intermediate to advanced skills on Microsoft office (Word, Excel, PowerPoint) and SimPRO (not required)
Flexible with work times – including rotational and graveyard shift work (Day shift: AU time zone, subject to change)
Amenable to work in Octagon Bldg., Ortigas, Pasig City
1 Full time Permanent Position
Salary Package: Php 40,000 per month (inclusion of allowance + HMO on Day 1)
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