Remote Systems Engineer - EnablesGROUP | New Day Jobs (Yangon, Myanmar)

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EnablesGROUP
Remote (Asia Time Zone Permitted)

Remote Systems Engineer

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Remote Systems Engineer

EnablesGROUP
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Description

Customer Service

  • Respond to service requests from customers by phone and email. Log all requests into SimPRO to create a service job as detailed in the SOP
  • Logging and classifying all calls and requests to be collated and reported on a daily basis

Maintenance and Repairs
  • Coordinate and provide low-level maintenance and repairs remotely with the assistance of the customer or their representative on-site
  • Track enquiry resolution ensuring job sheets are updated as the resolution progresses
  • Identify trending technical issues or faults with equipment and report this information to DESIGNA
  • Accept additional tasks/projects or areas of responsibility that will improve the Control Centre’s overall performance

Requirements
  • Minimum 2-5 years’ experience as a System Technician or a Field Service Technician or similar position
  • Technical qualification including Mechanical/electrical engineering (desirable)
  • Knowledge of parking equipment / operations and appreciation of electrical safety, safe shut down (desirable) and handling complex technical issues
  • Excellent customer service skills and a passion to provide a positive customer experience.
  • Ability to communicate and engage effectively, verbally and in writing, with customers and partners via intercom systems (sometimes audibly challenging)
  • Experience in assisting Australian customers desirable
  • Intermediate to advanced skills on Microsoft office (Word, Excel, PowerPoint) and SimPRO (not required)
  • Flexible with work times – including rotational and graveyard shift work (Day shift: AU time zone, subject to change)
  • Amenable to work in Octagon Bldg., Ortigas, Pasig City
  • 1 Full time Permanent Position
  • Salary Package: Php 40,000 per month (inclusion of allowance + HMO on Day 1)

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