Remote Voice Engineer - EPS Consultants | New Day Jobs (Yangon, Myanmar)

Client Background: MNC Company

Industry: Telecommunication

Location: Kuala Lumpur

Headcount: 1

Tenure: Permanent

Remuneration: Basic Salary

Responsibilities

• Act as problem investigator and manager to assist an incident management team (per ITIL service model).
• Assist Tier 1 Engineers and Technicians remotely with technical issues raised through installation and/or service issues.
• Work with DevOps and Product Engineering to identify bugs, perform triage, and work towards the ultimate resolution of the identified issue.
• Work with customers and other personnel during the installation and troubleshooting of products and networks.
• Provide risk management services to deployment and operations teams by reviewing designs and procedures used in production deployment.
• Manage and operate team’s lab environment.
• Continue improving personal technical and product specific skills via company provided training and self-study.
• Create installation and troubleshooting documentation, when necessary.
• Willing to work alternate shifts, nights and weekends as required.

Requirements

• Energy, motivated engineer with prior experience in troubleshooting incidents and problems.
• Strong technical foundation to build upon - application layer training in Voice Recording and Communications technologies
• 4 years in Fintech, Information Technology or Telecommunications required

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

Minimum Experience: 3 Years