Search Escalations Analyst, Trust and Safety - Google | New Day Jobs (Yangon, Myanmar)

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Google
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Search Escalations Analyst, Trust and Safety

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Search Escalations Analyst, Trust and Safety

Google
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • Experience in project and process management, the technology industry, or a related technical field
  • Experience working with analytical tools and/or data analysis (e.g., SQL, Business Intelligence/dashboards, MapReduce)
  • Ability to work nonstandard working hours/work on a rotating basis, including on weekends

Preferred qualifications:

  • Experience in content policy, anti-abuse, or customer support operations
  • Experience with Google products, infrastructure, and types of online abuse
  • Experience in coding and statistical analysis
  • Understanding of international and geopolitical events and how they may impact a global company
  • Ability to work through ambiguity and thrive in a rapidly changing environment
  • Excellent communication skills with the ability to work successfully in cross-functional teams, including with stakeholders and executives

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Search Escalations Analyst, you will protect Google and its users by addressing abuse on a wide range of Search features. You will ensure trust and reputation not only for Search, but also for Google as a broader brand and company. You will work globally and cross-functionally with multiple internal stakeholders through relationship building, influencing, and communication.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Manage policy escalations processes across Search, News, and Google Assistant
  • Own policy decisions and implement fixes
  • Analyze data on past escalations to drive process, product, and policy improvements
  • Build cross-functional partnerships with product, policy, and engineering teams
  • Develop strategy and vision to ensure user trust and safety across products

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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