Seller Support Assistant Manager - | New Day Jobs (Yangon, Myanmar)

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Seller Support Assistant Manager

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Seller Support Assistant Manager
  • Yangon
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job description:

  • Effectively manage agent's break schedules.
  • Ensure that commitment is met daily.
  • Work with the manager to conduct real-time root cause analysis of impact stop productivity.
  • Ability to effectively present information and respond to questions from team managers, team members, sellers and customers.
  • Acts as subject matter expert Report Concerns, report processes, and reporting templates
  • Ensures that team member schedules are adjusted and in timely manner; adjustment includes finding relievers for plotted leaves and emergency absences as per Manager approval.
  • Monitoring/Audit Agent Performance Against Defined Procedures/methodology
  • Ensures that immediate coaching is provided to team members with reported errors either from internal appropriate
  • Action plans are strictly implement endure to meet quality metrics.
  • Provides On-going performance support new and/or under-performing team members, including coaching and remedial training.
  • Ensures that team members are updated on the productivity and quality performances on daily, weekly and monthly basis.
  • Attends daily status and weekly meetings as required.
  • Ensures House Rules, policies and procedures are strictly followed.

Job requirements:

  • Bachelor’s degree
  • Minimum 2 year of experience in customer service
  • In-depth knowledge process
  • Excellent Communication And Leadership Skills
  • Organizational And Time-management skills.
  • Decision-making skills.
  • Able to manage agents on the floor 
  • Proficient in English and Burmese

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