Seller Support Assistant Manager - Daraz | New Day Jobs (Yangon, Myanmar)

Easy Apply (Daraz) Seller Support Assistant Manager job. View job description, responsibilities and qualifications. See if you qualify!


Seller Support Assistant Manager

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Seller Support Assistant Manager

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Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Job Description

q Effectively manage agent's break schedules.

q Ensure that commitment is met daily.

q Work with the manager to conduct real-time root cause analysis of impact stop productivity.

q Ability to effectively present information and respond to questions from team managers, team members, sellers and customers.

q Acts as subject matter expert Report Concerns, report processes, and reporting templates

q Ensures that team member schedules are adjusted and in timely manner; adjustment includes finding relievers

q for plotted leaves and emergency absences as per Manager approval.

q Monitoring/Audit Agent Performance Against Defined Procedures/methodology

q Ensures that immediate coaching is provided to team members with reported errors either from internal appropriate

q Action plans are strictly implement endure to meet quality metrics.

q Provides On-going performance support new and/or under-performing team members, including coaching and remedial training.

q Ensures that team members are updated on the productivity and quality performances on daily, weekly and monthly basis.

q Attends daily status and weekly meetings as required.

q Ensures House Rules, policies and procedures are strictly followed.


q Bachelor’s degree

q In-depth knowledge process

q Excellent Communication And Leadership Skills

q Organizational And Time-management skills.

q Decision-making skills.

q 1 year of experience in customer service

q Able to manage agents on the floor


  • An amazing opportunity to learn from colleagues across Asia, in more developed markets

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