Manages Customer program (collection of projects managed together for business benefits) for a defined product and/or service scope for a large and/or complex customer contract, which might be defined as ‘key project’ by BG/Market.
Delivers the operational and project scope to the customer within an assigned area of responsibility (one or more BGs, BLs, or Remote Services).
Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG/BL guidelines and the Nokia Project Management Methodology.
Plans customer project and keeps plan updated to reflect and anticipate changes.
Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
Ensures project contract management process is initiated and executed.
Defines the customization of any global operational processes to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
Conducts thorough Risk Management for all project risks and opportunities.
Seeks to define new opportunities to expand and renew contracts with the customer.
Leads the project operational team and may perform some line manager responsibilities.
Completes the project closure and/or handover as required (for example, complete contractual requirements, post calculation, lessons learned).
Candidates who current authorized to work in Singapore are preferred
5 or more years deployment and/or integration project management (preferably IP and Optics related)
Education: Bachelors degree or equivalent experience, Masters degree preferred
Experience of working within a high pressure and multi-cultural environment
Understanding of financial terms and concepts to support IT gate documentation/business case
Excellent oral and written communication / presentation skills
Languages: English required, Mandarin and Hokkien preferred
Ability to work with and communicate to a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.
Some international travel required
Experience with Supply Chain Systems/Processes
Proven ability to work with all levels of an organization and excels working in a team environment; ability to lead teams
Ability to lead change and handle conflict
Self-directed, team player
Results oriented; Sense of urgency; Quick learner; Collaborative; Customer-oriented; High level of credibility
Seniority that goes with the level of this job opportunity
Demonstrate flexibility in order to manage multiple tasks at the same time.
Excellent time management and efficient working practices are a must
PMP certification or equivalent desired
Third Party management experience
Singaporean candidate is preferred
2 hours ago
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