Senior Customer Success Officer (Home Based) - Career Connect (Philippines) | New Day Jobs (Yangon, Myanmar)

SCOPE OF RESPONSIBILITY

Generally responsible to clients/accounts assigned and renders share of expertise as support to Customer Success Team.

Job Functions

Customer -Related and Business Operations Activities

• Build existing Clients portfolios with added Remote Contractors via backorders
• Thoroughly explain our business platform and negotiate contract terms and conditions
• Follow up on all enquiries from existing Clients and Remote Contractors within 1-2 business days via VIPO, Zoom, Skype and email.
• Appropriately match Remote Contractors talent with existing Clients
• Set existing Clients and Remote Contractors expectations in accordance with Company’s terms and conditions
• All new orders need to be completed in full detail and shared with Company’s recruitment team
• Pre-screen all potential Remote Contractors and facilitate interviews between the Client and Remote Worker
• Take on any new leads with a request to increase their team to over 3 staff
• Step in for the Team Leader in his/her absence
• Address any ‘urgent’ matters only when a senior or junior AM is absent

Administrative Activities

• Appropriately registering Client and Remote Contractors details in BullHorn
• Keep clear and detailed notes of all conversations with Clients and Remote Contractors
• Onboarding new Remote Contractors via all Remote Staff platforms
• Monitoring Remote Contractors contracted hours and making sure they are meeting them
• Weekly health checks with new Clients and Remote Contractors for the first month, followed by health checks every 3 months for the term of the contract
• Managing a live portfolio of 50 Remote Contractors Work with the Remote Staff Compliance team each day to monitor Remote Contractors attendance
• Prepare and send Remote Staff’s Terms and Conditions

Requirements JOB REQUIREMENT

• Holds a Bachelor’s Degree in Business Administration or equivalent
• Have at least 1 year work-related experience

Possess strong attributes in the following:

• Communication skills across external and internal customers
• Build rapport with Clients
• Analytical mind and strong problem solving skills
• Ensure maximum client satisfaction
• Maintain core values of Remote Staff, Inc
• Quick and efficient customer resolution
• Expanding client remote contractor portfolio by upselling and cross-selling
• Preserve client and remote contractor relationships
• Being pro active, self-motivated and driven
• Strong Relationship Building
• Adaptability
• Values Integrity and Accountability