Senior Customer Success Officer (Home Based) - Career Connect | New Day Jobs (Yangon, Myanmar)

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Career Connect
Remote (Asia Time Zone Permitted)

Senior Customer Success Officer (Home Based)

Job Expired

Senior Customer Success Officer (Home Based)

Career Connect
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Job Description

SCOPE OF RESPONSIBILITY

Generally responsible to clients/accounts assigned and renders share of expertise as support to Customer Success Team.

Job Functions

Customer -Related and Business Operations Activities

  • Build existing Clients portfolios with added Remote Contractors via backorders
  • Thoroughly explain our business platform and negotiate contract terms and conditions
  • Follow up on all enquiries from existing Clients and Remote Contractors within 1-2 business days via VIPO, Zoom, Skype and email.
  • Appropriately match Remote Contractors talent with existing Clients
  • Set existing Clients and Remote Contractors expectations in accordance with Company’s terms and conditions
  • All new orders need to be completed in full detail and shared with Company’s recruitment team
  • Pre-screen all potential Remote Contractors and facilitate interviews between the Client and Remote Worker
  • Take on any new leads with a request to increase their team to over 3 staff
  • Step in for the Team Leader in his/her absence
  • Address any ‘urgent’ matters only when a senior or junior AM is absent

Administrative Activities

  • Appropriately registering Client and Remote Contractors details in BullHorn
  • Keep clear and detailed notes of all conversations with Clients and Remote Contractors
  • Onboarding new Remote Contractors via all Remote Staff platforms
  • Monitoring Remote Contractors contracted hours and making sure they are meeting them
  • Weekly health checks with new Clients and Remote Contractors for the first month, followed by health checks every 3 months for the term of the contract
  • Managing a live portfolio of 50 Remote Contractors Work with the Remote Staff Compliance team each day to monitor Remote Contractors attendance
  • Prepare and send Remote Staff’s Terms and Conditions

Requirements

JOB REQUIREMENT

  • Holds a Bachelor’s Degree in Business Administration or equivalent
  • Have at least 1 year work-related experience

Possess Strong Attributes In The Following

  • Communication skills across external and internal customers
  • Build rapport with Clients
  • Analytical mind and strong problem solving skills
  • Ensure maximum client satisfaction
  • Maintain core values of Remote Staff, Inc
  • Quick and efficient customer resolution
  • Expanding client remote contractor portfolio by upselling and cross-selling
  • Preserve client and remote contractor relationships
  • Being pro active, self-motivated and driven
  • Strong Relationship Building
  • Adaptability
  • Values Integrity and Accountability

Requirements

JOB REQUIREMENT Holds a Bachelor’s Degree in Business Administration or equivalent Have at least 1 year work-related experience Possess strong attributes in the following: Communication skills across external and internal customers Build rapport with Clients Analytical mind and strong problem solving skills Ensure maximum client satisfaction Maintain core values of Remote Staff, Inc Quick and efficient customer resolution Expanding client remote contractor portfolio by upselling and cross-selling Preserve client and remote contractor relationships Being pro active, self-motivated and driven Strong Relationship Building Adaptability Values Integrity and Accountability

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