Senior NOC - Network Operations Center Engineer - NIC Human Resource Consulting JSC., | New Day Jobs (Yangon, Myanmar)

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NIC Human Resource Consulting JSC.,
Remote (Asia Time Zone Permitted)

Senior NOC - Network Operations Center Engineer

Job Expired

Senior NOC - Network Operations Center Engineer

NIC Human Resource Consulting JSC.,
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail


Mô tả công việc

  • Job Purpose
  • The Technician 3rd Level Ops is typically working with service layer functionality activities associated to the process areas.

  • Principal Accountabilities
  • Accountabilities
  • Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 2nd Level Service Restoration Activities.
  • Be able to manage complaints from Customer Care.
  • Be able to ensure Adherence to all Processes.
  • Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
  • Be able to execute 2nd Level Ops activities and routines according to schedules defined by Shift Team Leaders / NOC Manager.
  • Be able to send / receive / follow up with trouble reports sent to the delivery units / supplier / customer.
  • Be responsible for Remote Service Corrective, Preventive Maintenance.
  • Activities
  • Ensure attendance to be on time according to 24 / 7 Rotation Shift Roster.
  • Ensure all relevant information is captured and communicated during shift handover.
  • Monitoring of all alarms on Core PS, Core CS, RAN 2G, RAN 3G, MPBN, VAS and Transmission via NMS when required.
  • Trouble reporting of creation, update and closure of generated alarms and complaints.
  • Ensure the quality of the content in trouble ticket is maintained.
  • 2nd line trouble shooting of generated alarms and complaints.
  • Fault Escalation to relevant parties / delivery units.
  • Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
  • Ensure Management Escalation and Updates of Critical / Major Network problems per the notification and escalation process.
  • Ensure the operative performance at specified level according to the contractual SLA and KPI.

  • Cao đẳng

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