Senior Technical Support Engineer - CodaKid | New Day Jobs (Yangon, Myanmar)

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CodaKid
Remote (Asia Time Zone Permitted)

Senior Technical Support Engineer

Job Expired

Senior Technical Support Engineer

CodaKid
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Senior Technical Support Engineer / Kids Computer Programming Support

CodaKid, an award-winning online coding school for students ages 6 to 18, is hiring a Senior Online Support Technician.

CodaKid Online Support Technicians provide coding assistance and technical support for 6 to 18 year-old students taking CodaKid’s award-winning online computer programming courses. CodaKid teaches kids to code with professional languages and tools, including Python, Java, HTML/CSS, Scratch 3.0, Lua, JavaScript, C#, and more. 

Job Duties

  • Delight parents and students with fantastic service over chat 
  • Answer curriculum related questions from our video tutorials or 1-on-1 homework assignments
  • Debug installation issues with JDK, Eclipse, Python, and others
  • Debug technical issues with student code
  • Perform live remote support of student’s computers for more challenging issues
  • During slow times, build a self-help support database of common issues for our customers. Support technicians also help write and debug code for certain CodaKid courses that we develop in-house.
  • Provide assistance to new prospects who write into our chat, customers who wish to cancel, and customers who wish to upgrade their subscriptions.
  • CodaKid provides paid training
  • Game programming experience is desirable

Required Skills

  • Qualified applicants must demonstrate a high level of proficiency in one or more of the following languages: Python, Java, Lua, Javascript, HTML/CSS. Former software developers who would like to impact today’s youth are encouraged to apply.
  • Ability to quickly diagnose code issues and help customers over chat.
  • Excellent written English
  • Phenomenal customer services skills. Our aim is to exceed expectations and delight our students and parents. This will often involve debugging, explaining why we code things certain ways, and explaining how students can learn from the issue and avoid next time
  • Familiarity with video games, including Roblox, Minecraft, 2D arcade games, 3D games is a big plus

Location

  • Remote, Work from Home

Hours

  • Full-time salaried position with paid vacation and PTO
  • Daytime hours in Philippines - 9am/10am to 5pm/6pm

Salary

  • DOE

About CodaKid 

Founded in 2014, CodaKid is a US-based online education company with a vibrant startup culture, strong core values, and many opportunities for growth. CodaKid provides online self-study courses and 1-on-1 online lessons to tens of thousands of students in over 100 countries around the globe. CodaKid is an equal opportunity employer.

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