Service Delivery Ops Team Lead - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

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Viventis Search Asia
Remote (Asia Time Zone Permitted)

Service Delivery Ops Team Lead

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Service Delivery Ops Team Lead

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Industry: Outsourcing/Offshoring

Job function: Finance

Seniority: Associate

Job Details:

  • Multinational professional services company
  • Graveyard Shift
  • Full-time Employment
  • Voice-based operations
  • Temporary WFH Setup for 2021
  • Competitive Salary Package
  • HMO Coverage
  • Remote/Virtual Recruitment Process

Overall Purpose

  • Execute processes related to Order to Cash with a focus on efficiency, first-time quality and overall continuous process improvement.
  • Provide team support, resolution of complex issues, definition of standards and approaches, planning, and internal/external client relationship management

Responsibilities

  • Manages and execute Order to Cash processes
  • Contribute as a subject matter expert to implement best practices for tools and processes
  • Support to maintain and improve service performance metrics reports, as required
  • Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
  • Provide quality, cost effective service while looking at ways to contribute to process improvement
  • Collate and extract data, produce schedules, status summary, reports etc
  • May provide ad-hoc analyses and summaries of information as requested
  • Coordinate training and team development activities if applicable

Requirements:

  • At least 5 years of Order to Cash / F&A experience is required
  • At least 3 years of supervisory experience (Leadership experience is required)
  • Graduate of Accounting or a four-year business course
  • Has working knowledge of an accounting ERP (i.e. Oracle, SAP, etc.) and MS Excel
  • BPO experience an advantage but not required
  • Candidates for collections must have prior voice collections experience, ideally business-to-business;
  • Experience in any of below skills is preferred but not required
  • Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)
  • Able to communicate well in English for verbal and written forms

Best to have:

  • Analytical and fact-based decision-maker
  • Ability to quickly identify issues and risks and provide recommendations
  • Experience in team interactions and facilitation
  • Detailed-oriented
  • Able to perform analysis of data and tasks of medium to high complexity

The interview process will be remotely. Candidates with relevant experience and graduates of Accounting, Finance and Business courses are encouraged to apply!

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