Service Desk Analyst (L1.5 / 2) (Mandarin speaker) - Michael Page | New Day Jobs (Yangon, Myanmar)

Service Desk Analyst (L1.5 / 2) (Mandarin speaker)

Career advance opportunities to grow and thrive in your career

Inclusive and supportive team culture

About Our Client

Our client is a global leading specialist in financial consultancy a strong global presence. They cultivate a holistic work environment, providing comprehensive training programs to nurture professional and personal growth. They are currently hiring for an Infra Support Specialist (L2) for one of their upcoming major projects.

Job Description

• Providing 1st and 2nd level of Troubleshooting and Remote Technical Support, responding to technical support tickets, ensuring that the SLA & TAT are met
• Setting up and maintaining Windows systems in a mixed environment of both on-premise and public cloud
• User account setup, management, access administration and support
• Overseeing, troubleshooting and conduct performance tuning of network and server-side systems
• Monitoring system healthiness with various tools and responding to alerts
• Providing support across timezones
• Writing infrastructure-related scripts to automate all manual tasks plus streamline operational activities
• Participating in the planning and implementation of IT infrastructure projects
• Creating and maintaining good technical documentation
  
  

The Successful Applicant

• Possessing 2-3 years of experience in system administration and technical support
• Experienced in providing Windows system administration
• Skills in enterprise such as Microsoft Active Directory, MS Exchange, O365, Microsoft Azure and PowerShell scripting for automation are crucial
• Proficiency in written and spoken Mandarin is essential
• Malaysian nationals or permanent resident holders preferred
  
  

What's On Offer

• Career advancement opportunities
• Inclusive and supportive team culture
• Global MNC with a strong and recognized brand presence
  
  

Contact: Eunice Tang
Quote job ref: 4180431