Service Desk Analyst - Veeam Software | New Day Jobs (Yangon, Myanmar)

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Veeam Software
Remote (Asia Time Zone Permitted)

Service Desk Analyst

Job Expired

Service Desk Analyst

Veeam Software
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Corporate Information Systems is one of the youngest departments in our company. Their primary task is to create and support business applications for other Veeam Software divisions.

Currently we are looking for a new team member who will support Veeam’s main web portals.

  • Receiving and processing users’ applications
  • Handling users’ issues independently or handing them over to a more senior specialist
  • Documentation and support for the user knowledge base
  • Possible participation in the development and testing of the functionality of our company’s internal information systems



  • Ideally, 2+ years of work experience
  • Mandatory knowledge of English sufficient to be able to read technical documentation, to communicate (and to carry out tasks) in writing and in conversation with English-speaking users
  • Experience with software and hardware troubleshooting
  • Knowledge of the differences between CRM, CMS and CSS
  • The desire and ability to learn new things quickly and independently


  • Knowledge of ITIL, ITSM
  • Deep understanding of the software life-cycle process
  • Deep understanding of the testing process and experience with its practical implementation
  • Work experience with Postgres, Vertica
  • Knowledge of REST, SOAP, HTTP
  • Knowledge of Selenium, API testing experience
  • Software development experience
  • Knowledge of the principles of distributed systems
  • Knowledge of testing automation tools: TestNG, JUnit, NUnit etc.
  • Knowledge of programming languages: C++, Python, C#
  • Knowledge of how relational databases work
  • Experience with load testing

Additional Information


  • Full remote work
  • Working schedule from 9-10 PM (MSK)
  • Competitive salary
  • Modern, energetic multinational working environment
  • Salary ranges depending on skills and expertise
  • Regular assessment and salary/positions review (at least once a year)
  • Employment according to the Labor Code of the Russian Federation, “white” salary, 28 days paid annual leave + additional time off depending on the work results (up to 12 paid days off per year)
  • An extended medical insurance policy
  • A partial compensation of costs on fitness
  • Excellent learning opportunities in the team of young and talented people

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