Social Media Content Moderator - binance | New Day Jobs (Yangon, Myanmar)

Easy Apply (binance) Social Media Content Moderator job. View job description, responsibilities and qualifications. See if you qualify!

binance
Remote (Asia Time Zone Permitted)

Social Media Content Moderator

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Social Media Content Moderator

binance
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Review and investigate all user-generated content for offensiveness/inappropriateness to ensure they are in compliance with our Community Guidelines, with high accuracy at a fast pace
  • Moderate content submitted by users using a back office tool to approve and reject posts
  • Analyze user content to provide feedback to the social and marketing team with trends, sentiment/market observations, and common end-user errors - you will be our eyes and ears, and will know our users best!
  • Provide feedback on improvements to enhance user experience
  • Engage and build relationships through one-on-one as well as one-to-many conversations
  • Provide appropriate responses and solutions to all user-related questions with prompt, accurate, and courteous responses; can be both creative and analytical in problem-solving
  • Documenting and communicating/reporting all issues to the appropriate teams/departments

Requirements

  • Excellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurate written response
  • Excellent customer service skills - communicate correctly and clearly with users, maintain focus on issues in a fast-paced environment, clearly understand and state the issues/needs users present.
  • Ability to follow through with user issues to resolution.
  • Ability to empathize with and prioritize user needs.
  • Excellent documentation skills - ownership of and prioritize user issues.
  • Be able to make quick decisions in a fast paced and dynamic environment.
  • Comfortable with high volume posts.
  • Strong attention to detail and consistency.
  • Strong troubleshooting and problem-solving skills.
  • Strong sense of responsibility and resistance to stress.
  • Self-motivated and results-oriented.
  • Comfortability with remote work is preferred.
  • Strong teamwork and interpersonal skills.
  • Experience with Gmail, Zendesk, and Confluence/Jira.
  • Well-versed with Facebook, Instagram, Reddit, and Twitter.
  • Experience in content moderation and/or customer service is a plus.
  • Experience in the blockchain/crypto space is a plus.
  • Passion for the world of cryptocurrency and related ecosystems.

Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

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