Software Support Specialist | Remote Work - BUNCH | New Day Jobs (Yangon, Myanmar)

Easy Apply (BUNCH) Software Support Specialist | Remote Work job. View job description, responsibilities and qualifications. See if you qualify!

BUNCH
Remote (Asia Time Zone Permitted)

Software Support Specialist | Remote Work

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Software Support Specialist | Remote Work

BUNCH
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Be part of BUNCH as a Software Support Specialist to join our client’s Support team.

As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions

What does a typical day look like?

  • Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
  • Outstanding verbal and written communication skills
  • Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Excellent problem solving and analytical skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to work shifting schedules as required

What’s in it for you?

  • 100% Remote Work
  • Performance-based incentives

Minimum Qualifications

What makes you qualified?

  • Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
  • Outstanding verbal and written communication skills
  • Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Excellent problem solving and analytical skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to work shifting schedules as required

What will make you stand out?

  • Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
  • At least 6 months of experience working with Australian-based companies
  • Working knowledge of Jira Service Desk

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