Software Support Specialist (Remote) - BUNCH | New Day Jobs (Yangon, Myanmar)

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BUNCH
Remote (Asia Time Zone Permitted)

Software Support Specialist (Remote)

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Software Support Specialist (Remote)

BUNCH
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Be part of BUNCH as a Software Support Specialist to join our client's Support team.

As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions

What makes you qualified?

  • Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
  • Outstanding verbal and written communication skills
  • Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Excellent problem solving and analytical skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to work shifting schedules as required
What will make you stand out?

  • Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
  • At least 6 months of experience working with Australian-based companies
  • Working knowledge of Jira Service Desk
What does a typical day look like?

  • Provide tier 1 software support by testing different scenarios and impersonating users thru multi channel support (phone, email, chat)
  • Own resolution of tickets at various stages of completion
  • Proactively identify repetitive issues or requests that are not resolved to the client's satisfaction and escalate issues as needed
  • Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
  • Update internal databases with information about technical issues and useful discussions with customers
What's in it for you?

  • 100% Remote Work
  • Performance-based incentives

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