Software Support Specialist (Remote) - BUNCH | New Day Jobs (Yangon, Myanmar)

Easy Apply (BUNCH) Software Support Specialist (Remote) job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

Software Support Specialist (Remote)

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Software Support Specialist (Remote)

  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Be part of BUNCH as a Software Support Specialist to join our client's Support team.

As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions

What makes you qualified?

  • Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
  • Outstanding verbal and written communication skills
  • Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Excellent problem solving and analytical skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to work shifting schedules as required
What will make you stand out?

  • Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
  • At least 6 months of experience working with Australian-based companies
  • Working knowledge of Jira Service Desk
What does a typical day look like?

  • Provide tier 1 software support by testing different scenarios and impersonating users thru multi channel support (phone, email, chat)
  • Own resolution of tickets at various stages of completion
  • Proactively identify repetitive issues or requests that are not resolved to the client's satisfaction and escalate issues as needed
  • Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
  • Update internal databases with information about technical issues and useful discussions with customers
What's in it for you?

  • 100% Remote Work
  • Performance-based incentives

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