Software Support Specialist (Remote) - BUNCH | New Day Jobs (Yangon, Myanmar)

Be part of BUNCH as a Software Support Specialist to join our client's Support team.

As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions

What makes you qualified?

• Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
• Outstanding verbal and written communication skills
• Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
• Excellent problem solving and analytical skills
• Aptitude for learning new technologies quickly
• Extremely detail oriented and highly organized
• Ability to work shifting schedules as required
  

What will make you stand out?

• Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
• At least 6 months of experience working with Australian-based companies
• Working knowledge of Jira Service Desk
  

What does a typical day look like?

• Provide tier 1 software support by testing different scenarios and impersonating users thru multi channel support (phone, email, chat)
• Own resolution of tickets at various stages of completion
• Proactively identify repetitive issues or requests that are not resolved to the client's satisfaction and escalate issues as needed
• Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
• Update internal databases with information about technical issues and useful discussions with customers
  

What's in it for you?

• 100% Remote Work
• Performance-based incentives