Sr. Program Manager- Customer Success, APAC - Johnson Controls | New Day Jobs (Yangon, Myanmar)

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Johnson Controls
Remote (Asia Time Zone Permitted)

Sr. Program Manager- Customer Success, APAC

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Sr. Program Manager- Customer Success, APAC

Johnson Controls
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

What you will do

Your primary responsibility will be to drive a global initiative of the digital transformation of Johnson Controls Service business. In this role, you will be working with the regional and country service leadership team in deploying different digital solutions products in enabling the JCI PSAs (Planned service agreements) service contracts. In this process, you will closely track the program's progress against the plan, enable branches and country’s to meet theie planned PSA conversions as well as help them to cross sell/ upsell the adjacent digital offerings. You will also be deeply involved in understanding the additional feature/ functionality needs in enhancing customer experience and accordingly advise the product management team. 

Key Areas

  • Manage the digital component of the Tiered services program execution in all APAC countries in working together with the regional and country service team
  • Regularly communicate to the APAC and global leadership regarding the status of specific project deliverables.
  • Track program progress through standard project management tracking processes. Ensure timely and accurate communication with all stakeholders throughout the life cycle of the program.
  • Enable branches/countries to achieve scalability of implemenatation
  • Negotiates agreements, settle disputes equitably, and diffuses high tension situation
  • Applies knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
  • Use tools like pre-mortem, RAID logs, manage change effectively.
  • Oversight throughout the entire initiation, planning, and execution of each service contract to ensure success as defined by adherence to standards of scope, budget, and timeline.
  • Design scalable ways to intake field and leadership feedback to discover and implement improvements (process/ tools/product)
  • Monitor/ audit /enhance processes to achieve scale. Deploy tools and RPA as applicable.
  • Upsell / Cross sell adjacent digital offerimgs per Wave iniatatives. 
  • Effectively work with offshore product CoEs in effectively delivering the program.
  • Create a support mechanism in collaboration with customer support and insights team 

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