Support Engineer L3 (JAVA) - Work from home TBC - EPS COMPUTER SYSTEMS PTE LTD | New Day Jobs (Yangon, Myanmar)

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EPS COMPUTER SYSTEMS PTE LTD
Remote (Asia Time Zone Permitted)

Support Engineer L3 (JAVA) - Work from home TBC

Job Expired

Support Engineer L3 (JAVA) - Work from home TBC

EPS COMPUTER SYSTEMS PTE LTD
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Description

  • In depth knowledge of Java, MS SQL, Informatica, Oracle PL SQL
  • Well versed with ITIL Concepts Incident, Problem, Change and Release Management, Knowledge management
  • Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client s incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client s incident management process
  • Perform in depth production incident troubleshooting, fix any production incident and monitor the fixes to ensure correct resolution
  • Provide trend analysis and root cause analysis on recurring incidents and defects
  • Review and plan continuous improvements to ensure smooth running of the applications
  • Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery execution
  • Location : WFH - To be confirmed

    Interested applicants please send CV directly to [email protected] for faster processing, Thank you.

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