At VITALS (getvitals.io) we are on a mission to transform the way online merchants across the world enhance the performance of their stores. Our software suite already empowers thousands of online stores from 150+ countries and influences the shopping experience for 60+ million consumers every month.
One of the keys to our success is providing top-notch customer service - our clients praise our customer support team in 97% of the public reviews we receive. We are growing fast and provide 24/7 support, so we can tremendously improve the satisfaction of our customers (that's part of the reason for our perfect rating - 5.0 out of 5.0).
To accomplish this, we are looking for a Customer Support Specialist from Philippines that would love to work remotely Monday to Friday during these shifts (Philippines time):
- 10 am - 6 pm
- 8 pm - 4 am
You’re excited about the role because you will…
- Be the primary point of contact between us and our clients from all over the world
- Respond via email and chat to customers' requests, offering technical and non-technical support.
- Present comprehensive information regarding our products and services.
- Make small customizations to our app (fonts, colors, alignment etc.), so that it will render beautifully on the clients' stores.
We’re excited to have you because…
- You are fluent in English and have experience in interacting with customers;
- You see yourself building a carrier in customer support.
- You are a quick learner in order to catch up with our specialized trainings.
- You have a high level of attention to detail and accuracy
- You are prepared to handle complaints with grace and a friendly attitude.
- You have initiative and take decisions in order to improve our already extensive knowledge base.
- You love to work in a dynamic team environment.
- Last but not least, you enjoy helping others and solving tough problems.
You’re excited about joining VITALS because...
- It’s an unique opportunity to join a rapidly growing technology startup and start a career in web design and/or customer support.
- We offer competitive salaries, great coffee, snacks, fun and hard working people
If reading this post has got your excited and you feel you fit the persona we are looking for, please apply.