Technical Customer Support Specialist, APAC - Webflow | New Day Jobs (Yangon, Myanmar)

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We're looking for a Technical Customer Support Specialist to help empower our customers and make Webflow the best product possible.

About The Role

• Location: Remote
• Required time zones: Asia Pacific (APAC)
• 40 hours/week

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don't) we'd love to hear from you.

As a Technical Customer Support Specialist, you'll …

• Provide consistently high-quality customer experiences for all Webflow customers
• Help customers in support queues using applications including but not limited to Help Scout, ClickUp
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

About You

You'll thrive as a Technical Customer Support Specialist if you:

• Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Understanding of HTML, CSS, DNS or advanced understanding of Webflow
• Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
• Have demonstrated written and verbal communication skills (English)
• Ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About Us

At Webflow, we believe that what we're doing doesn't define our success — so we focus on our "how" and our "why." So, here they are:

Our dual missions — one for the world, one for us

• For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.
• For ourselves: Lead fulfilling, impactful lives.

Our Core Behaviors (how We Act)

• Start with customers
• Practice extraordinary kindness
• Be radically candid
• Move intentionally fast
• Just fix it
• Lead by serving others
• Dream big

Our commitments to you

• We'll pay you!
• We'll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses
• We'll pay you to take a vacation … seriously. We'll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
• We give you a 5 week sabbatical after 5 years of service
• We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment
• We will offer you the support you need to help you grow as an impactful Technical Customer Support Specialist and a healthy human being

Think you're a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you're up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. Please know that we will be going through a winter recharge period as we gear up for 2021. This means there will be a longer delay than normal getting back to your application. We know a career search takes time and effort and we want you to know we will take the time to review your application.

We will begin reviewing applications starting January 15th.

Note: We are unable to hire current residents in these countries at this time: Afghanistan, Albania, Armenia, Azerbaijan, Belarus Bosnia & Herzegovina, Burundi, Central African Republic, China, DR Congo, Egypt, Republic of Guinea, Guinea-Bissau, Haiti, Iraq, Lebanon, Libya, Mali, Moldova, Montenegro (Yugoslavia), Myanmar (Burma), Nicaragua, Pakistan, Russia, Serbia (Yugoslavia), Somalia, South Sudan, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Venezuela, Yemen, Zimbabwe, Cuba, Syria, Iran, and North Korea.