Technical Manager - DXC Technology | New Day Jobs (Yangon, Myanmar)

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DXC Technology
Remote (Asia Time Zone Permitted)

Technical Manager

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Technical Manager

DXC Technology
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

The Technical Manager is the primary point of contact between the client, account team, ServiceNow delivery center, as well as responsible for oversight of all project deliverables and activities necessary to enable development and delivery of best-in-class processes and tool functionality. They possess practical business and IT experience gained from years serving the ServiceNow needs of multiple customers across many industry verticals.

Technical Experience:

· ServiceNow - 2+ years is a plus

· IT Service Management – 5+ years

· Project Management – 7+ years

· Technical Manager (must having deep knowledge and experience in Application software delivery: Java, .Net, PHP, Frontend…)

Certifications & English

· ITIL Foundation V3 Certification

· ServiceNow Certified System Administrator

· PMP

· English – Oral and Written Proficiency

Key Role Functions

· Primary or First point of escalation/Involved in operational calls/Project and planning resources/Working as Project Manager or working closely with Project Managers related to Projects/Participate in key meetings such as Governance meetings/Manage project communications

Responsibilities

  • Oversees staffing resources and training requirements/Serves as the lead liaison with client, business unit organizations and DXC members/Manages compliance of staff to TESM and Customer Security Policies and Procedures/Manages resource allocations to Incidents/Requests
  • Escalation for Support Incident and Requests/Ensures that Teams are structured so that an Incident/Request that cannot be supported by Level 1 will seamlessly move to Level 2 and beyond to Level3 (Architecture)/Designs and enforces Support standards and best practices
  • Coordination of release schedules with Client/Oversee the creation, planning and release management /Responsible for coordinating environment cloning
  • Defines and enforces Customer Support Standards and how they interact with DXC Support Standards/Familiarize DXC team with the process followed for support/Share historical support requests data and analysis outcomes with the team

Benefits:

  • Competitive salary
  • 13th Salary

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