Technical Research Analyst (TRA) - APAC - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

Easy Apply (Viventis Search Asia) Technical Research Analyst (TRA) - APAC job. View job description, responsibilities and qualifications. See if you qualify!

Viventis Search Asia
Remote (Asia Time Zone Permitted)

Technical Research Analyst (TRA) - APAC

Apply from Source

Technical Research Analyst (TRA) - APAC

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Share this
Job Detail

Industry: Online Media
Job function: Analyst
Seniority: Associate

Job Details:

  • World's Leading Online Video Subscription service company
  • Work from Home (Temporary Set Up)
  • Remote/Virtual Hiring Process
  • Full-time Employment
  • Shifting Schedules
  • Can Start ASAP

  • Benefits:

  • Competitive Compensation
  • Day 1 HMO Coverage plus free dependents
  • Flexible Time-Off
  • Structured and paid training program

  • Responsibilities:

  • As a Technical Research Analyst (TRA), you are responsible for driving improvements in the client's product and CS platform through investigation of advanced client's issues. You will provide technical escalation support to our global customer base and partners. You will think quickly, solve puzzles, and possess strong client's product knowledge. You will use excellent judgment in pursuing the right course of action without relying heavily on set policies to guide you. In addition to technical requirements, phenomenal interpersonal skills with our customers, partners, and peers are a critical component of success in this role.
  • You will handle in-depth technical and product based questions and escalations from customer service centers around the globe
  • You will investigate and document complex technical issues impacting our service
  • You will prevent negative impacts to the client and our customers by identifying trends and articulating them into actionable follow ups and takeaways
  • You will be assisting our Global Escalations team in coordinating the Customer Service response to service issues and outages
  • You will serve as a resource for general and technical inquiries in the client's APAC region through participation in support chats and team meetings

  • Requirements:

  • You are a College Graduate of any course
  • You have at least 2 years of experience in a technical troubleshooting role with a focus on helping to determine the root cause of technical issues
  • You have strong computer troubleshooting skills including Mac OSX & Windows operating systems, hardware, software, home networking configurations, and internet connectivity issues
  • You are someone who can communicate well in both verbal and written forms in English to a wide variety of internal and external partners regarding complex issues
  • You can innovate methods to drive positive change in our customer service operations
  • You have a validated history of exercising creative thinking and problem resolution skills
  • You have the ability to extract and interpret large amounts of information from various databases and sources
  • You are receptive to and able to appropriately incorporate feedback to continuously improve in a high performance environment of rapid change
  • You are able to travel domestically, within the Philippines, potential for international travel

  • The recruitment process including the interviews and exams will be done remotely.

    Similar Jobs
    LinkedIn-PH - 10 minutes ago
    82 total views, 1 today
    Similar Jobs
    You will receive the email for your email confirmation. Please check!