Technical Support Analyst - Trimble Inc. | New Day Jobs (Yangon, Myanmar)

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Trimble Inc.
Remote (Asia Time Zone Permitted)

Technical Support Analyst

Job Expired

Technical Support Analyst

Trimble Inc.
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Title: Technical Support Analyst

Location: Westbend, WI or Remote in USA

Division: Cityworks

About Trimble Cityworks

Cityworks, a Trimble Company, is the world’s first GIS-centric management solution for Public Works, Utilities, and Local Government. We offer leading enterprise asset management (EAM) software for utilities and local government. Our solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure. Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Our company supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections, and tests while managing the tasks, resources (labor, material, and equipment) associated with maintenance activity. We are fully integrated with Esri’s leading GIS technology, Microsoft Office, and Crystal Reports.

Position Overview

We are currently seeking an exceptional Technical Support Analyst in our Cityworks PLL division. The Technical Support Analyst provides advanced technical support on Cityworks PLL.

Position Overview

  • Position reports to a Customer Support Team Lead
  • Individual will be working closely with the entire customer support team
  • Individual will collaborate with other company resources
Key Responsibilities
  • Log communication with customers in CRM originating via multiple channels: phone, chat, email, and web portal
  • Hold screen-share web meetings with customers to pinpoint the root cause of reported issue
  • Participate in continuing education opportunities
  • Develop and maintain core product knowledge
  • Research available resources to locate known resolutions to help ensure timely resolution of customer issues, and contribute to customer satisfaction and retention
  • Utilize problem-solving skills to identify cause of problems reported by the customer
  • Provide accurate responses and potential solutions
  • Respond in a positive, friendly, confident way to customers’ questions
  • Rely on instructions, pre-established guidelines, experience, and judgement to plan and accomplish daily tasks
  • A certain degree of creativity and latitude is expected
  • Perform tasks while being moderately supervised to assure a quality support experience
  • Supervision may include content review for emails and web interaction
  • Will coach less experienced personnel on a regular schedule
  • Prepare and provide brief skills training to the Customer Support team
Preferred Skills, Abilities & Experience
  • Excellent interpersonal and communication skills
  • Exceptional problem-solving skills are a must
  • 2 years’ experience in Cityworks PLL
  • 5 years’ experience in Esri GIS
  • 2 years’ experience in technical support
  • Excellent organizational, data and knowledge retention, and time management skills.
  • Knowledge of leading database systems (Oracle and/or SQL Server)
  • Knowledge of municipal/county community development, planning, building inspection, and assessment is a plus.
  • Knowledge of Salesforce CRM is a plus
  • A strong work ethic with the ability to work independently
  • An aptitude for working in a changing environment, managing multiple priorities, and working effectively with teams in different time zones.
Education
  • BS/BA in Geographic Information Systems (GIS), Urban Planning, Information Systems, or similar field
  • Training in advanced GIS is a plus
Our Company

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

55800

72500

Bonus Eligible?

No

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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