Technical Support Engineer - BAMBOO SYSTEM TECHNOLOGY PTE. LTD. | New Day Jobs (Yangon, Myanmar)

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BAMBOO SYSTEM TECHNOLOGY PTE. LTD.
Remote (Asia Time Zone Permitted)

Technical Support Engineer

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Technical Support Engineer

BAMBOO SYSTEM TECHNOLOGY PTE. LTD.
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Responsibilities

  • Research and identify solutions to software issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to collect requirement and conduct demo
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Requirements
  • Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Diploma in Information Technology, Computer Science or relevant field
  • Working experience in Online Learning System is a plus

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