Technical Support Officer (Enterprise) - M1 Limited | New Day Jobs (Yangon, Myanmar)

Easy Apply (M1 Limited) Technical Support Officer (Enterprise) job. View job description, responsibilities and qualifications. See if you qualify!

M1 Limited
Remote (Asia Time Zone Permitted)

Technical Support Officer (Enterprise)

Job Expired

Technical Support Officer (Enterprise)

M1 Limited
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Share this
Job Detail

Job Responsibilities

  • Provide 24/7 technical assistance via phone, email and in-person in a dynamic and fast environment
  • Support ADSL & Fiber Circuits (eg. router setup, remote/phone support, troubleshooting connectivity issues etc)
  • Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
  • Coordinate with other departments and handle internal escalations
  • Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
  • Manage monitoring systems (eg. bandwidth monitoring, DDOS notification etc)
  • Provide after hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, backup tapes etc)

Job Requirements
  • Degree/Diploma or equivalent with NOC experience
  • Minimum 2 years' experience in a support/service environment with a keen interest in Internet Technology
  • Preferably with CCNA certification or other network certifications
  • Customer oriented, motivated and driven to explore new ways of doing things
  • Team worker with good interpersonal, communication and writing skills
  • Able to work within constraints and meet service levels
  • Willing to accept new challenges and responsibilities
  • Highly motivated with initiative
  • Willing to work on rotating shift, inclusive of weekends and public holidays

Similar Jobs
LinkedIn-SG - 5 hours ago
21 total views, 1 today
Similar Jobs

Apply Now

Enter your password

Not registered? Create an account
You will receive the email for your email confirmation. Please check!