Technical Support Specialist - reesmarx | New Day Jobs (Yangon, Myanmar)

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reesmarx
Remote (Asia Time Zone Permitted)

Technical Support Specialist

Job Expired

Technical Support Specialist

reesmarx
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

PRIMARY RESPONSIBILITIES:

• Provide QA, development, production support.

• Resolve complex customer and system issues that may require escalation.

• Perform testing to tactically isolate root cause of issues.

• Clearly and concisely report system defects to development.

• Demonstrate exemplary problem-solving skills and ability to quickly identify appropriate solutions and workarounds.

• Take ownership of issues and see them through to complete resolution.

• Provide concise, meaningful information and support to internal staff.

• Show accountability and follow through.

• Understand and interpret Java exception logs.

• Use SQL to gather information, provide custom reports, and test application functionality.

• Create complex SQL update scripts and execute in Production database.

• Create and maintain run book for common SQL queries and database changes.

REQUIREMENTS:

• Associates Degree in Computer Science, Information Technology, Accounting or related field.

• Must have a minimum 3 years’ experience in technical support or customer service.

• Experience with support of software applications.

• Excellent team player.

• Familiarity with SQL database and demonstrate the ability to modify/create/execute queries.

• Excellent organization, communication skills and interpersonal skills.

• Ability to demonstrate proactive approach to problem resolution, strong troubleshooting and problem solving skills.

• Ability to multi-task, work in a fast paced environment, and have excellent time management skills.

• Excellent communication skills.

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