Technical Support Specialist - Alliance Technology Solutions LTD | New Day Jobs (Yangon, Myanmar)

Easy Apply (Alliance Technology Solutions LTD) Technical Support Specialist job. View job description, responsibilities and qualifications. See if you qualify!

Alliance Technology Solutions LTD
Remote (Asia Time Zone Permitted)

Technical Support Specialist

Job Expired

Technical Support Specialist

Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
Share this
Job Detail

Salary: $900 a month basic salary + Health Insurance

Working hours in US Time Zone (8PM-5AM Manila time)

Work from home.

DESCRIPTION

· You will provide tier 2 technical support to our products, to our customers, and our internal employees:

· Full ownership of tickets resolution; including impact assessment, identification of root causes, providing a solution to ticket owner, and when applicable drive to full solution with the R&D team.

· Update knowledge base articles with issues and solutions. 

· Provide technical support via Remote sessions, SMS, emails, and direct phone conversations with end-users.

REQUIREMENTS

· 2+ years of experience as a Technical Support Engineer - MUST. 

· Querying experience with SQL- MUST.

· Experience with CRM’s \ ticket handling system (Zendesk or alike).

· Strong analytical and troubleshooting skills and a systematic approach to problem-solving.

· Ability to coordinate and communicate effectively with teammates, managers, and clients.

Similar Jobs
LinkedIn-PH - 18 hours ago
21 total views, 1 today
Similar Jobs
You will receive the email for your email confirmation. Please check!