In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
The TS Implementation Engineer (L2) has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician. Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).The individual functions in an environment of lower complexity to that of TS Implementation Engineers (L3).
Working at NTT
Ensure client satisfaction
TS Implementation Engineers (L2) own larger portions of an installation, break/fix incidents at a low to medium level of complexity. They take responsibility for problem resolution and troubleshooting. The TS Implementation Engineer (L2) has a basic understanding and appreciation of business principles. They respond to escalated client requests and support client applications to a first line resolution. TS Implementation Engineers (L2) escalate complex problems to the relevant third parties.
Compile and maintain project administration
The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. TS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes.
The TS Implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.
Provide telephonic, remote and on-site support to clients
The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Act on specialist knowledge
The TS Implementation Engineer (L2) is expected to take ownership of relevant technologies according to domain or specialization.
As corporate citizens they practice two-way communication and listens to understand other’s point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.