UX Researcher_ - HappyFresh | New Day Jobs (Yangon, Myanmar)

HappyFresh welcomes talent around the globe - enjoy the flexibility of working from anywhere!

About HappyFresh

Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution!

We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionising how you and many households get their groceries.

Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.

Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.

We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are:

Customer, Customer, Customer

Ownership and Deliver Impact

Team Player

Openness

Self Mastery

Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.

About The Role

You’re passionate about users, and you want to bring their voices to the cold-hearted Product Managers to make sure everything that gets built, is built with the customer in mind. You are familiar with working in a multinational environment and have spent a significant amount of your career in South-East Asia and are now hungry for more. You are well versed in both quantitative and qualitative studies and are conscious that today the voice of the customer is fragmented across so many different channels. You’re highly strategic: you’re capable to think one step ahead and work today on what will be needed tomorrow. You have mystical skills of prioritization.

Below, the boring (but important!) stuff.

What Will You Do

• Build research roadmap and conduct thoughtful research on company strategy, products, and services to help our growing base of users with focus on our acquisition and activation.
• Autonomously manage and run multiple research projects with various complexities, ranging from tactical to strategic research.
• Communicate and deliver meaningful research insights in effective, innovative, and impactful ways to a variety of audiences; from the product team, supply chain team, to executive teams.
• Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
• Be sensitive to, and curious about the social and cultural differences across our markets and consider their implications for our value proposition and service
• Be part of a dynamic team that always puts the user at the centre.

What Will You Need

• Having an education in a human behavior, IT and related field (or equivalent and demonstrable work experience)
• Minimum of 1 year proven UX research working experience.
• Ability to quickly and effectively share research results
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Ability to identify shopping behavior characteristics within a given geographical area
• Experience with remote testing tools
• Articulate communicator, fluent in English is a must

What's In It for You

• HappyFit: fun exercise programs alongside professional trainers.
• HappyMind: free psychological consultation to keep your mental health on track.
• HappyBenefit: allowance for health activities and health-related items.
• LinkedIn Learning access for all courses!
• Discounts on grocery shopping on our HappyFresh app.
• Competitive compensation package including medical, dental, maternal insurance and more.
• No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
• Additional 1 day annual leave for each work anniversary.
• Birthday leave.
• Occasional celebration for team engagements.
• All-access to snacks in our pantry.
• Hybrid working environment with dynamic and international colleagues.

What Will You be Part of

Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal - to deliver a simplified life.

We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities.