- To provide Top Management Support for more than 100 plus Top Management.
- Deliver VIP customer experience to the highest standards, aligned to the company values
- Track record of VIP support minimum more than 5 years of support experience
- Have experience in supporting Microsoft O365 and Microsoft Intune
- Actively contribute to the smooth running of the IT processes and procedures.
- Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters
- Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune
- Applications, networks (LAN, WAN & Wi-Fi), hardware (Desktop, Laptop, Mobile Devices, Printers, Ipad, Macbook etc
- Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool
- As a single point of contact for incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
- Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.)
EA Licence No.:18S9405 / EA Reg. No.:R1330864
To apply please click the Apply button
or send us your updated profile to [email protected]Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.