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Customer Care Manager
YangonD2D (Consumer services)
Dagon
YangonD2D
(Consumer services)
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Hot Job
Summary

YangonD2D is the premier online food ordering and delivery service in Yangon. YangonD2D.com hosts menus from a broad range of Yangon restaurants. Customers may view menus and place orders for delivery to home or office via the website. Yangon Door2Door relays the orders to the appropriate restaurant, picks up the completed order from the restaurant, and delivers the items to the customer. Yangon Door2Door makes it super convenient for businesses as well as individuals wanting to order food for delivery to their homes and offices. Service is available 12 hours a day/ 7 days a week.

Job Description
  • Manage and supervise dispatching team - customer service team and delivery persons, and liaise with restaurants for food orders 
  • Recruit, train and lead customer care and the dispatching team to ensure smooth business operations
  • Manage different shifts of the customer service team to cover peak time delivery orders effectively 
  • Ensure the right orders are given to restaurants and the orders are delivered to the right addresses in a timely manner 
  • Respond to customers’ inquiries and concerns promptly following company protocol and culture
  • Manage customer service (call center) team to be efficient in interacting with customers and restaurants 
  • Clearly communicate the operations team on what is expected from them and how they should perform in different scenarios  
  • Set attainable customer satisfaction goals and work with the team to meet them, ideally, to exceed them 
  • Drive cost efficiency on customer service channels while increasing customer experience and service quality
  • Collect and analyze information and data that will have an impact on the company such as delivery efficiencies, customer feedback and so forth
  • Find areas for improvements and report them to COO 
Requirements:
  • Min 3 years experience working as a customer service manager or call center manager and operations manager in a service industry 
  • English and Burmese language fluency is mandatory
  • Strong leadership and problem solving skills 
  • Outstanding communication and interpersonal skills
  • The ability to act professionally under pressure is a must
HOW TO APPLY: 

Click the Quick Apply button and fill out the short information. 

If there is issue, then please send email to [email protected] or call us at09 762 378849.

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Customer Service
Frenzo Myanmar Co.,Ltd (Import and export)
Mayangone
Frenzo Myanmar Co.,Ltd
(Import and export)
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Hot Job
ABOUT THE COMPANY:

Frenzo Myanmar Co., Ltd is a young, growing beauty and cosmetics retailer and distribution company based in Myanmar.

REQUIREMENTS:
  • Handle the tasks of receptionist
  • Handle customer services for Clinic Customers, Walk-in Customers, Telephone enquirers and online enquirers (Facebook & Instagram etc)
  • Appointment scheduling
  • Software Handling
  • Book-Keeping for patients records and files.
HOW TO APPLY:

Click the Quick Apply button and fill out the short information.

  • If there is any issue,please send email to [email protected] or call us at 09 762 378849
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Customer Service Executive
innovix solutions (Information technology and services)
Yangon
innovix solutions
(Information technology and services)
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Hot Job
SUMMARY:

Innovix Solutions offer services for mobile applications for Business and Mobile Compatibility website to provide easy access to online Business via many mobile Operation Systems.

RESPONSIBILITIES:
  • Involving in research markets for selling company’s products & services
  • Do active sales: cold calling, client meetings and presentation 
  • Assist customer with contract negotiation, and terms and conditions 
  • Connect with departments involved in customer orders, processing and support
REQUIREMENTS:
  • Any Bachelor Degree older 
  • Excellent interpersonal skills and good team spirit
  • Willingness to learn and improve over time 
HOW TO APPLY: 

Click the Quick Apply button and fill out the short information. 

If there is issue, then please send email to [email protected] or call us at 09 762 378849.

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Front Office Assistant
Mandalay EHB Co.,Ltd IT, Hardware, & Software
Chanayethazan
Mandalay EHB Co.,Ltd
(IT, Hardware, & Software)
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Front Office Assistant (1) Post

Job Requirements

  • Female
  • Any Graduate
  • Age Between 20~25
  • Must be familiar with customer relation
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Asstistant Manager
Max Myanmar Holding Co., Ltd (Import and export)
Yangon
Max Myanmar Holding Co., Ltd
(Import and export)
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Job Description

(1) Execute marketing and customer survey and report to maangement

(2) Draw and implement marketing,promotion advertising plan

(3) Maintain customer relationship and solving customers related problem

(4) Research and implement new market penetration.

(5) Brand building through PR,Social Media,Even Management and partnership

Job Requirements

(1) MBA,BBA,Any graduate with marketing Diploma (or) Certificate

(2) Good Personality,Interpersonal,Communication,Presentation,Leadership & Problem Solving Skills

(3) At least 3 years and above experiences in Marketing fieldAge 25 and above

(4) English 4 Skills.

(5) Proficient in using computer ( Word,excel,Powerpoint,Inter & Email)

About Our Company

About us

Through an aggressive growth strategy, the Company steadily expanded and diversified into the fields of civil construction, mechanical engineering, transportation, hotel and tourism, rubber plantations, downstream energy industry, banking and insurance industry.

Eight independent entities of Max Myanmar Group in active operation are,

Max Myanmar Hotel Co., Ltd.

Max Energy Co., Ltd

Shwe Yaung Pya Agro Co., Ltd

Max Myanmar Construction Co., Ltd

Max Myanmar Highway & Toll Collection Co. Ltd

Max Myanmar Manufacturing Co., Ltd

Max Myanmar Trading Co., Ltd

Max Logistics Co., Ltd

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Customer Service
COSCO Shipping Lines (Myanmar) IT, Hardware, & Software
COSCO Shipping Lines (Myanmar)
(IT, Hardware, & Software)
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Job Description
:

  • Liaise with customers and overseas offices by phone and email
  • Process customer's booking requirement while collaborating with team members.
  • Learn the policies, service standards and working procedures set by the company 
  • Act as an representative of COSCO on addressing customer issues.
  • Keep improving the working skills and procedures to achieve the highest service quality and best satisfaction of customer

Minimum Requirements:

  • Working experience is not a necessity
  • Good English and microsoft office skills
  • Highly self-motivated, good teamwork, honest and accountable

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Junior Content Creator Female-5
iMyanmarHouse.com IT, Hardware, & Software
iMyanmarHouse.com
(IT, Hardware, & Software)
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  • ဘှဲ့ရရှိပှီး ကှောငွးကိဈစကငွးရှငွးရမညွ။
  • Myanamr/English ကှမွးကငွှစှာရိုကနွိုငရွမညွ။
  • Facebook&Website အသုံးပှုနိုငသွူဖှဈရမညွ။
  • လစဉပွေးသော Target  နှငွ့ပှညွ့မှီအောငွ လုပနွိုငရွမညွ။
  • Team Work နဲ့လုပနွိုငပွှီး Sunday အလုပဆွငွးနိုငသွူဖှဈရမညွ။

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Customer Services Manager (Yangon, Myanmar)
Kerry Logistics Myanmar IT, Hardware, & Software
Kerry Logistics Myanmar
(IT, Hardware, & Software)
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Job summary:

The Customer Service Manager is responsibilities for this role include managing and improving customer service standards and service quality. This role will manage the day to day provision of quality removals services and contribute to the achievement of meeting and exceeding customer expectations, reducing claims and reducing the incidence of customer complaints. Manage team to provide effective customer service to all internal and external customers as well as communicating effectively with team members.

Responsibilities:

  • Lead and manage the CS Team to ensure they deliver an exceptional customer service in an operationally efficient way, as per agreed KPIs 
  • Maintain any customer service and/or operational issues and proactively seeking, recommending and implementing resolutions and improvements
  • To represent the company as the contact person with the key customer
  • Monitor and maintain the company’s reputation and upholding the company’s values
  • Maintain good relationship and network connections with customers, suppliers, government officer, sales & marketing, operations, finance & accounting and other related parties
  • Establish and maintain working relationships with Customs department. Maintain current knowledge of customs and shipping regulations/restrictions for import/export worldwide; communicate changes effectively 
  • Ensure end to end customer services process is done effectively from the open job in the system, communicate with operations team members to deliver the order instruction from a customer and prepare the report for issuing the invoice within a definite timeline.
  • Managing customer complaint escalations, finding solutions and following through on all actions and commitments
  • Ensure the effective data records of customer interactions, process customer accounts and properly file documents
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Develop team member to effectively deliver their jobs and maximize their potential for future growth 

Requirements:

  • At least Bachelor’s degree in Business Administration, Marketing, Logistic or Supply Chain Management or related field.
  • At least 5 years of experience in the customer services, export/ import, custom clearance and related area with at least 1-2 years of experience in team management.
  • Ability to thrive effectively under pressure and fast-moving business.
  • Good leadership, team management, and team motivation
  • Must be able to read, write and speak English very good level.
  • Good knowledge & experience in Microsoft Office.
  • The preferred competencies:
  • Good interpersonal and communication skills.
  • Able to work under pressure, adaptability and well organize.
  • Logical thinking, Problem Solving, and Analysis skills.
  • Good player and teamwork orientation
  • Software user-friendly
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Checker ( Male 5 posts)
Mudon Maung Maung Group of Companies IT, Hardware, & Software
Mudon Maung Maung Group of Companies
(IT, Hardware, & Software)
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Checker    ( Male 5 posts)
- အခွခေံပညာ အထကျတနျးအဆငျ့ထိ ပညာသငျကွားဖူးသူ- အသကျ(၂၃)နှဈအထကျဖွဈရမညျ။- စာရငျးဇယားကြှမျးကငျြမှုရှိရမညျ။- လုပျငနျးအတှအေ့ကွုံအနညျးဆုံး(၁)နှဈရရှိရမညျ။- အပငျပနျးခံနိုငျရမညျ။ နယျ Site တှငျနထေိုငျနိုငျသူဖွဈရမညျ။- ဆောကျလုပျရေးလုပျငနျးတှငျ လုပျကိုငျဖူးသူ ဦးစားပေးမညျ။ (ဆညျမွောငျး၊ တာတမံလုပျငနျး)
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Customer Relation Software Manager
Super Seven Stars Co.,Ltd IT, Hardware, & Software
Super Seven Stars Co.,Ltd
(IT, Hardware, & Software)
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Job Description
s:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Follow up the customers who bought the cars and asking weakness and strengths of the car.
  • Suggesting information about other products and services.
  • Maintain customers’ record by updating complaint information.
  • Determining the cause of the problem.
  • Following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare products or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Preparing and doing the surveys for customers to find out strengths and weakness of our services.
  • Discuss goods or services information with customers.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Respond to customer problems or complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Refer customers to appropriate personnel.
  • Respond to customer problems or complaints.
  • Coordinate operational activities.
  • Report survey results to Chairman and senior manager.
  • Analyzing information and evaluating results to choose the best solution and solve problems.
  • Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Reviewing information from events, showrooms, service center to detect or assess problems.

Requirements:

  • Any Bachelor Degree, preferred Diploma or Certificate in Marketing or Customer Relationship Management
  • Minimum 5 years work experience in related field
  • Excellent Customer Service Skills and Problem Solving Skills
  • Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
  • Excellent written and verbal communication in English Language


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Residence Receptionist
Minn Tun Trading Company IT, Hardware, & Software
Hlaing
Minn Tun Trading Company
(IT, Hardware, & Software)
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Duties and Responsibilities

  • Providing a friendly, welcoming and efficient service to residents (foreign teachers).
  • Answer incoming call.
  • Manage front desk area.
  • To maintains safe and clean reception area by complying with procedures, rules and
    regulations.
  • Support resident/foreigner teachers wherever needed to direct them to right source.
  • Respond courteously to resident’s request, play a part in the general running of the
    reception desk.
  • Coordinate documentation of resident

Requirements

  • Mustbe a university graduate.
  • Basiccomputer skill.
  • Must speak and write basic English.
  • Good interpersonal and communication skill
  • Minimum2 years working experience in Hotel and Hospitality field.
  • Must be able to work at night shift.
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Passenger Service Staff (for Mandalay)
MC-Jalux Airport Services Co., Ltd. (MJAS) IT, Hardware, & Software
Tada-U
MC-Jalux Airport Services Co., Ltd. (MJAS)
(IT, Hardware, & Software)
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Passenger Service Staff 

Salary Range  -  MMK 150,000 - 350,000

Location -  Mandalay International Airport(Tata U)

Job Scope

- Handling of passenger and flights of incoming/ outgoing flights.

- Passenger check-in process.

- Passenger boarding process.

- Arrival baggage handling and lost & found. service.

- Aircraft weight and balance service.

Required Qualification

-Any degree holder and age is between 20-25 years.

-English 4 skills (Thai and Chinese speaking is advantage)

-Computer skill.

-Able to work under pressure, independently, positively.

-Able to work with co-workers as team work.

-No need experience (Experience is advantage).

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Sales and Marketing Manager Female (1) Post
MyJobs Search & Selection (Mandalay) IT, Hardware, & Software
MyJobs Search & Selection (Mandalay)
(IT, Hardware, & Software)
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Sales and Marketing Manager Female (1) Post

  • ဘွဲ့ရဖြစ်ရမည်။ (Sale & Marketing Management Diploma ရရှိပြီးသူဖြစ်ရမည်။)
  • အသက် (၃၅) နှစ် အထက် 
  • Cosmetics Sale & Marketing Manager လုပ်သက် (၂) နှစ် အနည်းဆုံးရှိရမည်။
  • နယ်ခရီးသွားနိုင်ရမည်။
  • Marketing Plan များရေးဆွဲနိုင်ပြီး Promotion Event ပွဲများစီစဉ်နိုင်ရမည်။
  • Sale Target ပြည့်မှီအောင် ဦးဆောင်နိုင်သူဖြစ်ရမည်။
  • မိမိ၏ Team ကို ကောင်းမွန်စွာ အုပ်ချုပ်နိုင်ရမည်။
  •  ပေါင်းသင်းဆက်ဆံရေး ကောင်းမွန်သူဖြစ်ရမည်။
  •  ဈေးကွက်ကိုထိုးဖောက်နိုင်သူဖြစ်ရမည်။
  • ကုမ္ပဏီနှင့် ရေရှည်လက်တွဲလုပ်ကိုင်နိုင်သူဖြစ်ပြီး အနည်းဆုံ(၁)နှစ်စာချုပ်ချုပ်နိုင်ရမည်။



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Customer Service Executive
First Greenhill Logistics Ltd IT, Hardware, & Software
First Greenhill Logistics Ltd
(IT, Hardware, & Software)
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If you're a good communicator and enjoy helping people, this could be an ideal job for you.

As a customer service assistant or adviser, you would deal with customer enquiries and any complaints. You would often be a customer's first point of contact with the company you work for.

You will be helping customers over the phone or by email to book their shipping line. 

Good 'people skills', a friendly approach and excellent communication skills are all needed in this career.

Your work may include:

·        -  answering customer inquiries or passing them on to another department

·     -     giving information and helping to solve problems

·    -      selling products or taking orders

·    -      arranging services for customers, such as booking shipping lines or setting up customer accounts

·    -     handling complaints and passing them on to a manager if required

·     -    entering customer information onto a computer database

·   -      taking payment for goods or services


You must have good communication skills in English, both written and spoken.  You must have a positive attitude and be aged between 20-30 years.  

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Sales and Marketing မ (၁) ဦး
AdventSoft Company Ltd (Information technology and services)
Kyauktada
AdventSoft Company Ltd
(Information technology and services)
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Sales and Marketing မ (၁) ဦး

အလုပ်တာဝန်များ

•    သင်တန်းကျောင်းအတွက် ကျောင်းသားများအား Computer Software နှင့် Management သင်တန်းများ မိတ်ဆက်ပေးခြင်း

•    Facebook Marketing ကိစ္စရပ်များတွင် ပါဝင်ဆောင်ရွက်ပေးခြင်း

•    ရံဖန်ရံခါ ပြုလုပ်သော Outdoor Marketing Activities များတွင် တက်ကြွစွာ ပါဝင်ဆောင်ရွက်ပေးခြင်း

•    ဖုန်းအဝင် Call များ ဖြေဆိုခြင်း

•    အခြားသော Marketing and Customer Service နှင့် သက်ဆိုင်သော ကိစ္စရပ်များအား ဆောင်ရွက်ပေးခြင်း

လိုအပ်ချက်များ

•    တက္ကသိုလ်တစ်ခုခုမှ ဘွဲ့ရ

•    အသက် ၂၀ မှ ၃၀ အတွင်း

•    Marketing ပိုင်းကို အမှန်တကယ် စိတ်ဝင်စားသူ

•    Customer Service နှင့် Marketing ပိုင်း အတွေ့အကြုံရှိသူ

•    Microsoft Office, Internet, E-mail ကောင်းမွန်စွာ သုံးနိုင်သူ

•    မိမိလုပ်ငန်းကို တာဝန်ကျေပွန်စွာ လုပ်ဆောင်နိုင်သူ

•    စကားပြောချိုသာ၍ ပေါင်းသင်းဆက်ဆံရေး ကောင်းမွန်သူ

•    လေ့လာသင်ယူလိုစိတ် ရှိသူ

ရုံးချိန် ။    ။ တနင်္လာနေ့မှ စနေနေ့ မနက် ၉ နာရီ မှ ၅း၃၀ နာရီအထိ

ပိတ်ရက်။    ။ တနင်္ဂနွေ နှင့် အစိုးရ ရုံးပိတ်ရက်များ ပိတ်သည်။

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Call Center Officer
INCEPTION TECHNOLOGY (Financial services)
INCEPTION TECHNOLOGY
(Financial services)
Preview

Call Center Officer
Duties and Responsibilities


•    Hire, train, and prepare call center agents to solve customer problems or promote the company’s products and services.
•    Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
•    Answering agent questions regarding best practices or difficult calls.
•    Identifying operational issues and suggesting possible improvements.
•    Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
•    Preparing reports and analyzing data to assist management as they determine call center goals.
•    Working with other supervisors and management team members to support agents and maximize customer satisfaction.
•    Using computerized systems to access the details of customers.
•    Promoting certain mobile financial products and services.
•    Handling customer complaints or handing them over to a supervisor.
•    Taking on other tasks or projects to support employees. 

Requirements

•    University degree and experience in a related field is preferred
•    Minimum of 1 to 2 years experience
•    Call center, customer service, or supervisory experience may be required
•    Proficiency with technology, especially computers, software applications, and phone systems
•    Exceptional verbal and written communication skills
•    Strong understanding of company products, policies, and services
•    Analytical, efficient, and thorough


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Call Center Supervisor
INCEPTION TECHNOLOGY IT, Hardware, & Software
INCEPTION TECHNOLOGY
(IT, Hardware, & Software)
Preview

Call Center Supervisor

Duties and Responsibilities

•    Politely answer inbound calls and respond to customer inquiries in a timely manner.
•    Generate customer interest in the company’s products or services.
•    Provide personalized customer service by responding to the needs of customers.
•    Document and report on customer feedback to improve the customer experience.
•    Manage and update customer databases with notes for each customer.
•    Working with other supervisors and management team members to support agents and maximize customer satisfaction.
•    Using computerized systems to access the details of customers.
•    Promoting certain mobile financial products and services.
•    Taking on other tasks or projects to support employees. 

Requirements

•    University degree and experience in a related field is preferred
•    Minimum of 1 to 2 years experience as call center supervisor or similar supervisory position
•    Working knowledge of MS Office and Excel
•    Proficiency with computers and software applications is plus
•    Exceptional verbal and written communication skills
•    Ability to work under pressure


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Front Office Supervisor
Sedona Hotels IT, Hardware, & Software
Yankin
Sedona Hotels
(IT, Hardware, & Software)
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Front Office Supervisor

Duties & Responsibilities

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process
  • Address guests' service needs in a professional , positive, and timely manner
  • Assist other employees to ensure proper coverage and prompt guest service
  • Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Provide assistance to individuals with disabilities, including assisting visually , hearing, or physically-impaired individuals within guidelines(e.g, escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Help promote and sell the hotel's facilities at every opportunity when rooming the guests
  • Update all information of promotion, packages and events
  • Ensure that all operating equipment is properly handled and maintained at all time
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
  • Support all co-workers and treat them with dignity and respect
  • Partner with and assist others to promote an environment of teamwork and achieve common goals
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Call Center Manager
INCEPTION TECHNOLOGY IT, Hardware, & Software
INCEPTION TECHNOLOGY
(IT, Hardware, & Software)
Preview

Call Center Manager

  • Set call center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses.       
  • Evaluates call center technologies, customer service standards, and organizational structure.      
  • Monitors call center performance to identify operational problems and solutions.       
  • Meets call center financial objectives and explores opportunities to add value.     
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, or handling issues that cannot be fielded by representatives.
  • Assisting other management team members in identifying trends and establishing call center goals.      
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.      
  • Ensuring customer queries are answered to their satisfaction.       
  • Using computerized systems to access the details of customers.        
  • Promoting certain mobile financial products and services.      
  • Handling customer complaints or handing them over to a supervisor.       
  • Taking on other tasks or projects to support employees.       
  • University degree and experience in a related field is preferred
  • Minimum of 5 years of management experience       
  • Excellent organizational and leadership abilities       
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations       
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.      
  • Strong coaching and leadership skills, ability to motivate employees      
  • Decisiveness and attention to detail
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
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Customer Care Representative, Consumer Goods
DKSH Myanmar IT, Hardware, & Software
DKSH Myanmar
(IT, Hardware, & Software)
Preview

Customer Care Representative, Consumer Goods

Job Responsibilities:

- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline)
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Establish and maintain good working relationships with clients/customers

Job Requirements
:
- Any Graduate
- Minimum two years' experience in similar role preferred
- Proven knowledge of SAP usage and order processing is an advantage
- Understanding of FMCG industry
- Computer literate
- Fair knowledge of spoken and written English
- Able to handle customer complaints and relations in a calm and pleasant manner 
- Communication, analytical, team working and negotiation skills

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