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Pre-Sales Engineer
Myanmar Information Highway Limited (Telecommunications)
Yankin
Myanmar Information Highway Limited
(Telecommunications)
Preview

Responsibilities

-Responsible for coordinating to solve technical problems for / sales and customers.

-Responsible for supporting sales to provide advice on network solutions to business / industry.

-Responsible for bringing Customer Requirement to design and design to be a Technical Solution for Engagement and to present Proposal to customers.

-Responsible for coordinating with internal Cross Functional teams, Partner / Vendor in order to deliver project work to meet the target.

-Fulfill other duties and responsibilities as assigned.

Requirement

-Bachelor degree Engineering (B.E (EC)  or BE (IT))

-Minimum (3) years experience in related field

-Fluent in English 4 skills

-Must have good communication and interpersonal skills

-Network certificate (Example, CCNA) more preferable

-Must be able to travel


Office hour- Monday to Friday (8:30 AM to 5:30 PM)

Transportation Allowance

Overtime Payment

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Junior IT Engineer ( Myint & Associates Telecommunications)
MPRL E&P Pte Ltd. IT, Hardware, & Software
MPRL E&P Pte Ltd.
(IT, Hardware, & Software)
Preview

Junior Engineer ( Myint & Associates Telecommunications)

Myint & Associates Telecommunications Ltd. (Myint & Associates Telecoms) is the information technology arm of the MPRL E&P Group
of Companies and in the business unit of Data Center Service as well as other IT Managed Services. We provide a wide range of solution such as Colocations, Cloud Computing, and Virtualized Computing Services. Myint & Associates Telecommunications Limited fully owns Myint & Associates Data Center which is the first Tier III Design Certificate Data Center in Myanmar accredited by UPTIME INSTITUTE. Myint & Associates Telecommunications Ltd. is seeking applications from dynamic and highly motivated candidate for the following
post:

Job Title                                    :     Junior Engineer (G- 3)

Duty Station                             :     Yangon Office & Project Locations

No. of Position                         :     2 positions

Reporting to                             :     Lead Engineer

Submission Deadline              :     15 November 201

Duration                                   :     1 Year with the possibility of extension

Job Description

  • Provide 1st to 2nd level support to end-users in troubleshooting and resolving of desktop PC, server problems (hardware, software and application), network issues (WAN, LAN, WLAN) and related peripherals (printer, scanner, PDA etc).
  • Perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, servers, OS, applications,
    software and related IT peripherals
  • Manage hardware and software requisition as well as the inventory for all IT equipment
  • Support investigation and resolve network problems.
  • Apply with specified maintenance procedures. Carry out agreed network/server maintenance tasks
  • Monitor the activities of the server, network and related activities of Data Center if required
  • Monitor and manage the incident management system and fulfillment of user request.
  • Work with internal departments / Teams to restore service.
  • Perform 24/7 shift duty and operational support on field site ( If require )
  • Perform administrative tasks to support the daily operations

Minimum required knowledge & experience

Education/ Experience

  • Degree/ Diploma in Computer Science, Computer, Electrical & Electronic Engineering (IT), Information Technology, Information Communication Technology or other relevant Diploma/Certificate
  • At least 1~2 years background experiences in related environments

Special Skills

  • Positive attitude and flexibility in the workplace.
  • Good background knowledge in administration of Microsoft / Linux / VMware / Cisco platforms
  • Good interpersonal skills and analytical skills
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splicing engineer (Male only)
A1 Group of Company IT, Hardware, & Software
A1 Group of Company
(IT, Hardware, & Software)
Preview
  •  any graduate .(or) BE .EC
  •  at least between 23 years to 30 years old.
  • 3 years experience at B2B and FTTH/FTTX .
  •  Basic English 4 skills.
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Safety Officer (For HR Department) Male (1) Post
Myanmar Padauk Co.,Ltd IT, Hardware, & Software
Myanmar Padauk Co.,Ltd
(IT, Hardware, & Software)
Preview
Safety Officer (For HR Department)     Male    
  • Bachelor's degree in Engineering or relevant field of study
  • Experience as HSE Officer, preferably in telecom sector
  • Must be able to travel
  • Able to work within tight deadline to deliver superior results
  • Computer literate and knowledgeable about HSE systems
  • Knowledge of hazardous materials and practices
  • Great communication skills with the ability to present and explain health and safety topics in both Myanmar and English languages
  • Demonstrated leader and capable of working within a multi-disciplinary team
  • Valid first aid training certificate
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NOC Configuration Management Engineer
GTMH Telecom IT, Hardware, & Software
Thingangyun
GTMH Telecom
(IT, Hardware, & Software)
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NOC Configuration Management Engineer

The Configuration Management Engineer reports to the NOC manager and has the responsibility to configure customer equipment in line with the agreed design. The Configuration Management Engineer is also in charge of provisioning customers in the network management system
(NMS).

 

Job Description
:

  • Collect and store customer service packs into NOC documentation
  • Coordinate with Logistics and PMO to receive equipment and accessories on time
  • Coordinate with field and third party to schedule site survey and installation
  • Verify equipment list is completed as per Equipment schedule
  • Implement equipment configuration in line with configurationplan
  • Ensure security policies are implemented in the device configuration as per security template
  • Provision customers in the AAA system and coordinate with Ops team if any configuration required at the core level
  • Handover equipment to field team and provide remote support if required while onsite
  • Review test plan results
  • Update IP Plan and store test plan results
  • Integrate customer service into the monitoring
  • Review monitoring statistics 48H after installation and ensure SLA are met
  • Escalate any performance issue to Operation team and Operation management
  • Support the NOC back office team for L1/L2 troubleshooting
  • Qualifications:
    1 – 3 years of experience in a similar configuration / network technician role within a MSP/ISP

    Knowledge of telecom and IT concepts 

    Strong device configuration skills

    Mikrotik/Cisco certification preferred but not required

    Good communication, social, and interpersonal skills

    Good writing, editing, and speaking skills in
    Myanmar and English language

    Rigorous and pay attention to details

    Well versed in MS Office

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    Fiber Optic Engineer
    AGB Communication Co., Ltd IT, Hardware, & Software
    AGB Communication Co., Ltd
    (IT, Hardware, & Software)
    Preview

    Job Description
     

    • Fiber Optic Engineer Level 3 Jr. Engineer
    • Experienced in fiber optic Technology with a minimum 3 years of,
    • Splicing
    • OTDR testing outside plant fiber optic networks.
    • Power testing outside plant fiber optic networks.
    • ODN implementation according to design
    • Documentation
    • The successful candidate must have a thorough knowledge of fiber optic theory and the ability
      to test and troubleshoot single mode networks for both GPON and Active Ethernet applications.
    • Must be able to work alone, and as part of a team. Must be able to travel within the upper Myanmar.

    JOB Requirement

    • -Age under 30 years

    • -Must be Graduate

    • -Microsoft office, Computer Networking

    • -Experience in Telecommunication and IT filed
    is more prefer

    • -At least 3 year experience in related field

    • -Good communication in English

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    VoIP Engineer
    AGB Communication Co., Ltd IT, Hardware, & Software
    AGB Communication Co., Ltd
    (IT, Hardware, & Software)
    Preview

    Job Description

    • VoIP network Engineer job responsibilities include dealing with all engineering assignments for VoIP enterprises, planning technology roadmaps, designing all VoIP/IP-PBX telephone devices along both internal and external requirements for an organization. Also, the VoIP Engineer will be required to keep SLAs for all organizational IP telephony applications.
    • Plan the specified designs per customer’s requirements and deliver quick enterprise solutions.
    • Monitor IP and PBX servers for their functionalities.
    • Analyze and troubleshoot internal and external VoIP issues.
    • Provides network analysis concerning usage trends, voice traffic metrics, capacity planning and recurring events, as well as outage and incident patterns.
    • Provides escalation for network-level troubleshooting activities as related to voice networks, including but not limited to: analyzing packet captures, event logs, traffic and other diagnostic records.
    • Analyze customer data and VoIP configurations.
    • Designing and planning voice switches and gateways.
    • Design and implement custom collaboration solutions.
    • Develop VoIP test plans & test solutions.
    • Implement QoS in VoIP networks.

    Requirements

    • Hands on experience with open source VoIP products (e.g. Free PBX, Open VOX, Elastix)
    • Hands-on experience with Session Border Controllers and Voice Gateways.
    • Expert knowledge level of VoIP protocols such as SIP, RTP/SRTP including TLS.
    • Strong understanding of H.323, MGCP & ISDN.
    • Knowledge in Linux and Windows server operating systems.
    • Knowledge of third party/open source SIP stacks.
    • Effective communication and strong analytical skills.
    • Experience architecting and designing networks.
    • Knowledge in an SDWAN technology
    • Working knowledge with cloud technologies
    • Demonstrated knowledge in virtual appliances within a cloud computing environment
    • Strong analytical troubleshooting and problem-solving skills
    • Adaptability and willingness to learn
    • Excellent work ethic and ability to perform independently and within a team-based environment
    • Detail-oriented with good verbal/written communication skills; active listener
    • Strong understanding of layer 2 networks, VLAN tagging, QoS concepts
    • MS Excel, Word, PowerPoint and Visio used for formulating reports and generating presentations.
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    Senior Accountant - Tax & Receivables
    Apollo Tower IT, Hardware, & Software
    Bahan
    Apollo Tower
    (IT, Hardware, & Software)
    Preview

    Duties
    -    Prepare a challan for withholding tax collected and submit payment to IRD
    -    Obtain form 31 from suppliers for the commercial tax to offset
    -    Collect withholding tax challans from government and return it to suppliers/respective external parties
    -    Prepare and calculate a list of commercial tax to be paid, offset with the suppliers Form 31 and submit payment to IRD
    -    Prepare quarterly return and annual commercial tax return
    -    Keep abreast of good relationship with IRD
    -    Make payment of Personal Income Tax in coordination with human resources team
    -    Provide tax advice to internal stakeholders
    -    Upload Sales invoice to SAGE system and record the sales invoice list to AR tracker
    -    Coordinate with Commercial/Billing team for the month end revenue accruals estimation
    -    Verify revenue figures to previous months and investigate and comment on the large variance/discrepancy
    -    Record PTD license fee accrual based on the monthly revenue reported figure
    -    Prepare CT lodgment and filing based on the monthly revenue reported figure excluding the provision
    -    Reconciliation of monthly account receivable (including matching in SAGE and reconcile GL balance to AR tracker)
    -    Report monthly AR aging and collectible for waterfall estimation
    -    Archive all documents related to taxation and sales invoices.
    -    Assist in Tax Health Check, Audit and other Ad Hoc duties as advised by Financial Controller

    Requirements
    -    An internationally recognized accounting diploma
    -    Minimum 5 years work experience in related field
    -    Strong knowledge in Myanmar Taxation Law and Practices
    -    Ability to pay attention to details
    -    Fluency in English & Myanmar is a must
    -    Excellent communication skills
    -    Ability to work independently and step up to face any challenges
    -    Good problem-solving skills
    -    Experience working in the telecommunications industry or in an international company is an advantage
    -    Excellent MS office skills, especially in MS Excel
    -    Experience working with an accounting software
    -    Excellent Planning and organizational skills
    -    Ability to work with tight deadlines and work under pressure

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    Service Delivery Manager
    Campana Mythic Co.,Ltd IT, Hardware, & Software
    Campana Mythic Co.,Ltd
    (IT, Hardware, & Software)
    Preview


    1. This position, the Service Delivery Manager is a part of the operations and reporting to the Operating Director. The candidate must have the knowledge about IT/Telecom and have the certificates such as CCNA, CCNP, JNCIA, JNCIS etc.,

    2. The role of responsibility is for day to day service delivery such as a Network Equipment installation, fiber cable installation, link testing, link set up/configuration, maintenance and trouble shooting.

    3. Key communication between the customer, engineering, procurement , sales team and 3rd party company.

    4. 24x7 supporting on-demand and able to travel and meet with the customer.

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    IP NOC Assistant Manager
    Campana Mythic Co.,Ltd IT, Hardware, & Software
    Campana Mythic Co.,Ltd
    (IT, Hardware, & Software)
    Preview

    IP NOC Assistant Manager

    - Network & System monitoring

    - Troubleshooting , Resolution & escalation

    - Shift routine operation

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    TECNO
    (IT, Hardware, & Software)
    Preview

    အေရာင္းဝန္ထမ္း (ေတာင္ငူ)

    • အသက္ (၁၈) ႏွစ္ ျပည့္ၿပီးသူျဖစ္ရမည္။
    • အေျခခံပညာအထက္တန္းေအာင္ျမင္ၿပီးသူျဖစ္၍ ေက်ာင္းကိစၥကင္းရွင္းသူျဖစ္ရမည္။
    • ဖုန္းအေရာင္းပိုင္းႏွင့္ပတ္သက္၍ အေတြ႕အၾကံဳရွိသူျဖစ္ရမည္။
    • ရုပ္ရည္သင့္တင့္ေျပျပစ္ျပီး လူမႈဆက္ဆံေရးေကာင္းမြန္သူျဖစ္ရမည္။


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    Phone Repair( Male-2 Posts) Shan State
    TECNO IT, Hardware, & Software
    TECNO
    (IT, Hardware, & Software)
    Preview

    Phone Prepair (Shan State)

    • တကၠသိုလ္တစ္ခုခုမွ ဘြဲ ့ရျပီးသူ (သုိ ့)ေက်ာင္းကိစၥကင္းရွင္းသူျဖစ္ရမည္။
    • အသက္ ၃၀နွစ္ေအာက္ျဖစ္ရမည္။
      ဖုန္းနွင့္ပတ္သတ္ျပီး software & Hardware ပိုင္းအေတြ ့အၾကံဳ ရွိျဖစ္ရမည္။
    • ဖုန္းျပင္ျခင္းနွင့္ပတ္သတ္၍ အေတြ ့အၿကံု အနည္းဆံုး ၂နွစ္ရွိသူျဖစ္ရမည္။
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    Fuel coordinator
    Ho Brothers Holdings Co.,Ltd IT, Hardware, & Software
    Ho Brothers Holdings Co.,Ltd
    (IT, Hardware, & Software)
    Preview

     Duties and Responsibilities

    • Sending Active field Resource Daily attendance report to ES Department.
    • Chasing Team Movement with ground team for Daily Refueling plan.
    • Daily run the Debit voucher of company internal process to support Ground Team with
      Advance money for additional transportation and daily team allowance.
    • Preparing Ericsson Refueling Stock Balance Master by daily basis and send that tracker to
      Finance Department by daily basis.
    • Monthly Reconcile the overall Stock by month wise.
    • Arranging Fuel and Service charges of sub-contractor for Refueling as per Daily Fuel
      filling plan.
    • Arranging the advance money for E// FSO emergency fuel top up by internal process.
    • Solving the problem between internal and external participants
    •  Arranging Daily expense of Fuel payment and service charges for sub-contractor and submit that voucher to Finance
      Department.
    • Record with tracker for Daily Advance and Daily Expense to track with Finance
      Department.
    • Improve Refueling activities by analyzing the potential and existing outsources
    • Assisting Operation leader for implementation process of Ericsson Refueling project.
    • Personal Attributes required
    • High communication skills
    • Honesty and good practice of confidentiality
    • Good work ethic with ability to work under pressure
    • Determination and persistence
    • Eagerness to learn
    • Academic Qualification
    • Must be a degree holder, Engineering back ground preferred.
    • Experience in O & M field of telecom industry with (24/7) scope.
    • Good computing skill, especially in MS office
      (Advance level).
    • Ability to meet deadlines and work under pressure.
    • Commitment for long term service.
    • Proficiency in English (particularly in reading & writing)
    • Good communication & interpersonal skill
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    Refueling team helper
    Ho Brothers Holdings Co.,Ltd IT, Hardware, & Software
    Ho Brothers Holdings Co.,Ltd
    (IT, Hardware, & Software)
    Preview

    Refueling team helper
    Duties and Responsibilities

    • Taking responsible fuel barrel rolling, carry cans, etc.
    • Checking the PPE, materials status and need to report that status to fuel coordinator on every week.
    • Assisting the fuel team leader in every refueling.
    • Check the fuel quality on every purchasing from service provider on time only such as water mix, dust, etc.
    • Arranging the manual labors more than 100 Meter.
    • Calculating on site balance fuel on every refueling.
    • Filling the exact quantity of fuel as per fuel team leader instruction.
    • Controlling the Fuel loss such as fuel leakage, fuel dropping, fuel theft cases due to additional transporter.
    • Sending refueling photo on viber group.
    • Sending every information of additional transportation in each refueling.

    Academic Qualification

    • At least Basic Education Middle School.

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    Refueling team leader
    Ho Brothers Holdings Co.,Ltd IT, Hardware, & Software
    Ho Brothers Holdings Co.,Ltd
    (IT, Hardware, & Software)
    Preview

    Refueling team leader

    • Taking responsible of accurate fuel filling qty for each filling.
    • Controlling the team movement in every refueling.
    • Arranging addition transportation for critical site access such as boat, bike, bullock
      cart, three wheel, labor, etc.)
    • Consistently demonstrate safe loading and unloading of fuels while purchasing.
    • Responsible of all refueling and on site taken photos of each refueling.
    • Responsible of all PPE and company provided tools.
    • Need to take approval of fuel consumption on site only.
    • Need to report any abnormal case on site in every refueling.
    • Solely responsible for fuel in hand stock available with him.
    • Managing the company internal process of Advance money and need to settle the usage of advance money.
    • Need to take approval with fuel coordinator in every additional use of
      transportation money in each refueling.
    • Need to take WCN sign off from relative customer from fuel consumption high site

    Academic Qualification

    At least Basic Education High School Level

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    Energy Manager
    Ho Brothers Holdings Co.,Ltd IT, Hardware, & Software
    Ho Brothers Holdings Co.,Ltd
    (IT, Hardware, & Software)
    Preview

    ·        Improvement, collaborate and implement strategies and policies to reduce fuel consumption.

    ·        Encourage the use of renewable and sustainable fuel resources within an organization or
    community and raise the profile of fuel conservation.

    ·        Create policies and systems for buying fuel and helping with contract negotiations.

    ·        Provide technical and practical advice and offer training on fuel efficiency.

    ·        Keep accurate records and regularly collect fuel monitoring data.

    ·        Carry out site inspections and fuel surveys.

    ·        Benchmark fuel consumptions against best practice guidelines.

    ·        Setting targets for fuel reduction.

    ·        Prepare reports summarizing fuel usage.

    ·        Keep up to date with changes in fuel regulation.

    ·        Report good news stories for external and internal communications.

    ·        Analyze equipment performance with respect to fuel efficiency.

    ·        Ensure proper functioning and calibration of instrumentation required to assess level
    of fuel consumption directly or indirectly.

    ·        Establish a methodology how to accurately calculate the specific fuel consumption of
    various products/services or activity of the firm.

    ·        Create knowledge bank on sect oral, national and international development on fuel
    efficiency technology and management system and information denomination

    ·        Develop integrated system of fuel efficiency and environmental up-gradation.

    ·        Co-ordinate implementation of fuel audit/efficiency improvement projects through external
    agencies.

    ·        Establish and/or participate in information exchange with other fuel project lead of the
    same sector through association.

    ·        Preparing Monthly Business Report, Monthly Project Report, Head Count Review Report and
    KPI access for all Energy team members.

    ·        Estimate Require Monthly Fuel Consumption, Additional transportation for fuel filling,
    Vehicle, No: of Team and Daily Team Allowance.

    ·        Taking Work Completion Note Sign off from respective customers by month wise.

    ·        Managing the cost control for additional transportation in Fuel filling.

    ·        Making Diesel filling plan as per internal and external requirement.

    ·        Troubleshooting in Emergency Refueling plan (fuel theft, water mix, high DGRH, etc.)

    ·        Given Report to customer for High fuel consumption issue in each fuel filling such as
    (Fuel theft, fuel flash out, fencing status, DG door status, etc.)

    ·        Check and Review the all site refueling photos with customers.

    ·        Arranging fuel to In House fuel team from ASP through sourcing and finance department.


    Personal Attributes required

    High communication skills

    Honesty and good practice of confidentiality

    Good work ethic with ability to work under pressure

    Determination and persistence

    Eagerness to learn

    Academic Qualification

    Must be a degree holder, Engineering back ground preferred.

    Experience in O & M field of telecom industry with (24/7) scope.

    Good computing skill, especially in MS office
    (Advance level).

    Ability to meet deadlines and work under pressure.

    Commitment for long term service.

    Proficiency
    in English (particularly in reading & writing)

    Good communication & interpersonal skill


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    Billing Manager
    AGB Communication Co., Ltd IT, Hardware, & Software
    Tamwe
    AGB Communication Co., Ltd
    (IT, Hardware, & Software)
    Preview


    This position is responsible for leading and planning the billing operations for the department. The individual is responsible for implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

    Other Responsibilities Include:

    •           Oversee and streamline billing and collections processes

    •           Month-end closing of the billing group information

    •           Plan and implement quality assurance for all processes

    •           Special program/billing planning and implementation

    •           Personnel development; staff meetings

    •           Staffing discussions and planning/interviews; Team building

    •           Field Operators’ problem escalation and customer service

    •           Assist with the implementation of a new billing system

    Qualifications include:

    •           Proven ability to perform strategic planning and priority setting for a billing department

    •           Proven track record for improving process efficiencies and solving problems

    •           Strong leadership skills with an ability to motivate direct reports

    •           Detail oriented with an Accounting background

    •           Excellent communication skills both written and verbal, and internal personal skills

    •           Excellent analytical and problem solving skills

    •           Ability to manage multiple projects concurrently

    •           College degree in accounting/finance/business management preferred

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    Receptionist
    AGB Communication Co., Ltd IT, Hardware, & Software
    Tamwe
    AGB Communication Co., Ltd
    (IT, Hardware, & Software)
    Preview

    Receptionist

    Job Description
    :

    • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
    • Directs visitors by maintaining employee and department directories; giving instructions.
    • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
    • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
    • Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
    • Contributes to team effort by accomplishing related results as needed.

    Skills and Qualifications:

    • Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management
    • Other Qualifications:
    • Any Graduate
    • Can use to Computer Office (Ms. Word, Excel, Internet& Email)
    • Minimum above 22 Ages.
    • Minimum one year experience in relative field.
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    TECNO
    (IT, Hardware, & Software)
    Preview

    Requirements

    • အနည္းဆံုးပညာအရည္အခ်င္း (၁၀) တန္းေအာင္ရမည္။
    • ဖုန္းႏွင့္ပတ္သက္၍ Sales & Marketing ပိုင္းအေတြ႔အၾကံဳ႐ွိရမည္။
    • ႐ုပ္ရည္ ေျပျပစ္၍ လူမႈဆက္ဆံေရးေကာင္းမြန္သူ ျဖစ္ရမည္။
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    MSIP Operation Assurance Manager
    Ericsson Myanmar Co., Ltd IT, Hardware, & Software
    Ericsson Myanmar Co., Ltd
    (IT, Hardware, & Software)
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    MSIP Operation Assurance Manager

    Job Summary:

    MSIP Operation Assurance Manager is a memeber of Managed Service team, mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide an escalation point for all KPI / operations delivery performance deviations towards the customer. The role holds the MSIP reporting as well as the performance management function. He/ She will ensure that Performance Management activities are available 24/7. 


    Key responsibilities:

    Responsible for the management of the Operation Assurance department, being accountable for:

    • Ensuring that all contractual MS deliveries are fulfilled towards customer account and steers, controls and manages the interaction with the Delivery Organizations. 
    • Ensuring the operational and financial performance of the Assurance department, securing that services are continuously available and delivered according to agreed SLA, WLA and Global requirements Configuring and provisioning all resources to provide customers with requested services in a timely and correct manner Provide escalation point for all KPI / operations delivery performance deviations towards the customer.
    • SPOC (Single Point Of Contact) for customer escalation and Operational issues. Responsible to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations and performance reporting towards the customer.Ending user and customer's infrastructure incidents and problem resolution in the smallest time, in accordance to the WLA and aiming to minimize the end-user negative impact
    • Proactive problem management and preventive maintenance activities execution to reduce overall outage time
    • Creating a convergent delivery environment, utilizing its processes, methods and tools for both network and IT related service delivery operations activities
    • Improving operational efficiency, processes and methodsSLA and KPI Management and monthly sign offs with customer.Responsible for MS Operational payments as per the contract
    • Responsible for Operational readiness for new service in customer Network
    • Responsible to manage the applicable WLAs and OLAs with delivery organizations (GNOC+NE+FSO) and establishing OLA (Operational Level Agreements) whenever necessary.Responsible for Performance & Quality of Delivery as per agreed SLA/KPIs, Governance meeting internal and external, Escalation Management, Customer satisfaction index and Running Improvement Programs and continuously drive for efficiency, improvements automation and excellence in service delivery.

    Qualification:

    • +10 years of experience as a manager in an operations/services/technology environment, with previous experience in managing a network operations organization;
    • Senior subject matter expertise on operator network and understanding;A detailed knowledge of Ericsson's existing and future product/services portfolio, roadmap information and system integration practices
    • Sense of urgency with quality as a key deliverable;
    • Strong background in managing/effecting change;
    • Skillful application of management information systems to the unit operations;
    • Extensive experience with the interpretation of quality indicators to detect weaknesses in the units operations and implement corrective action
    • Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value;
    General Competence:
    • Bachelor Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or alternate
    • Fluent in written and spoken English & Burmese
    • Human Skills:Result oriented with good skills in coordinating with people
    • Conscious of responsibility
    • Flexible and responsive to changing work patterns and demands
    • Business Skills
    • Customer orientated
    • Ericsson knowledge
    • Good Telecom Business Operations understanding
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