Cycle & Carrige is looking for a key position, a Service Advisor, who has strong knowledge of the Automobile industry.
- Approach,greet and offer assistance to customers
- Perform vehicle inspection and/or test device
- Recommand repair scope and/or service measures/recall and provide repair cost/time estimate
- Explain coverage of warranty and goodwill claims
- Provide customer mobility options during job order acceptance
- Promote actively further Aftersales services and products
- Keep customer schedule commitments/obtain approval and inform the customer promptly about possible changes
- Coordinate with Quality Assurance that the correct work has been performed
- Handover customer vehicle in a professional manner and explain the invoice
- Handle customer compalints as well as escalate special cases to Reception Supervisor
- Implement customer lifecycle follow-up measures such as regular maintenance reminders to increase customer loyalty
- Share knowledge and best practices about customer handling with other employees
- Familliarize regularly about new products and technologies
- Provide regularly customer feedbacks to Reception Supervisor
- Provide detailed customer information across all departments as required and in line with information security regulations
- Facillitate update of customer database and records with relevant Aftersales information
- Another assign by reporting manager
- Any graduate with Mechanical or Mechatronics
- At least 2 years experience in Automobile service field
- Strong knowledge of Automobile products
- Good communication,interpersonal and presentation skills
- Well knowledge about customer service\
- Good command of English is a preferable
Cycle & Carriage is a leading automotive group in Southeast Asia. We distribute, retail and provide aftersales services for new and used vehicles in Singapore, Malaysia and Myanmar.
In Singapore, we carry a diverse stable of vehicles from Citroën, DS Automobiles, Maxus, Mercedes-Benz, Mitsubishi to Kia. We are also Singapore’s largest certified pre-owned car dealer (Republic Auto) and the distributor for BYD forklifts. In Malaysia, we are one of the largest Mercedes-Benz dealer networks. And in Myanmar, we are the distributor and dealer of Mazda and Mercedes-Benz passenger vehicles as well as FUSO commercial vehicles.
Cycle & Carriage is a member of the Jardine Cycle & Carriage Group.
HOW TO APPLY:
Click the Quick Apply button and fill out the short information.
If there is issue, then please send email to [email protected] or call us at 09762378849.